Jobs at Flatiron Health

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Flatiron Health has built a unified data set that is unparalleled in its depth and accuracy and gives our partners the capability to ask questions about data that weren't answerable until now. Our Quantitative Sciences team answers these questions.

In this role, you'll work with the Product Marketing team to develop Marketing strategy and execution for the Real World Evidence (RWE) business line, focusing on value proposition development and enabling the client facing (Life Sciences Partnerships) team. Reporting to the Director, Product Marketing, you'll partner closely with the Life Sciences Partnerships, Product, Research Oncology and Quantitative Science teams to drive the creation and optimization of content that resonates with our audiences.

Curate, analyze, manage, and harmonize clinical and payer-related data from multiple applications. Standardize clinical and billing data to clinical and payer-related controlled vocabularies and classifications. Expand and adapt ontologies when existing standards fall short. Work with a team of product managers, software engineers, and clinicians to identify, design, and implement clinical and payer-related data and terminology across Flatiron products. Be a data interoperability standards and terminology expert on our team. Work hands-on with data. Quickly learn new software technologies and tools that help us better analyze, manage, and organize standardized content.

Our product management team is looking for brilliant people who are excited about building software that improves cancer care. This job requires a sharp analytical mind, an entrepreneurial spirit, and a passion for tackling one of the most complex challenges of our time. Responsibilities:

We're looking for an Integration Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career. 

This role will support peer to peer interaction with life science partners’ regulatory teams. While this position will not directly handle submissions (i.e., Flatiron is not the sponsor), successful candidates will leverage their deep regulatory affairs expertise to assist Flatiron Health and our partners navigate the regulatory submission life-cycle from discovery (e.g. using RWE to define drugs targets) to post-marketing activities (e.g. using RWE for new indications).

Provide administrative support to 3-4 senior leaders. Manage communications and scheduling, calendar management, travel coordination, expense report management. Handle confidential and non-routine information and facilitate communication between the appropriate internal departments. Proactively consider and organize important deadlines, meetings, and necessary follow up. Complete miscellaneous tasks as assigned.

In this role, you'll work with the Integrated Quality Management team to define, maintain, oversee, and optimize the quality management system. You will provide quality partnership across Flatiron Health’s business through quality management and quality oversight activities intended to accelerate quality improvement. In addition, you'll also:

We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.

Act as an expert in your domain area, serving as a partner to product. Build creative solutions to tough business challenges. Have a nose for value and empathy for your internal and external customers by proactively identifying problems that have a high impact on the business. Promote technical best practices and mentor other engineers within your team.

Help drive the strategic direction and priorities as we solidify Flatiron Health as a top data science company in healthcare. Immerse yourself in business and technical context to help your team identify opportunities for unlocking new value from our unique data sets. Partner with cross functional leaders to drive forward an entire product and platform portfolio. Conduct customer interviews to understand their needs and help drive our data products strategy. Rapidly iterate on early stage products where a hybrid skill set of product intuition, customer empathy and technical expertise is essential. Develop models that translate unstructured patient data into valuable clinical insights and optimize Flatiron's processes and products. Analyze and visualize oncology data for our clients in cancer clinics, academic institutions and life sciences companies. Build and own complex data pipelines using SQL and other data processing tools. Do this all while mentoring team members and guiding them to tackle bigger and more complex problems .

Are you interested in building elegant and scalable systems to help our customers unleash the power of their data? As a Platform Software Engineer you will design and implement backend components such as services, data stores, infrastructure, instrumentation, and deployment tools. You will continuously ship new features for our cloud based infrastructure. You will empower Flatiron’s engineering team to scale both as we grow and iterate on new products. You will work on large, web-based and data processing applications. You will be responsible for the extensibility of reliable, scalable infrastructure that is used by multiple engineering teams and products.

In this role, you'll lead projects, formulate Flatiron’s vision for semantic interoperability, and educate Flatiron community in the areas of Knowledge Representation, interoperability and standardization. You’ll develop creative ways for a wide cross-section of teams to explore, organize, and leverage the clinical and billing data in our systems. In addition, you'll also:

We have openings for engineers across multiple product lines, technology stacks, and experience levels. We welcome full-stack engineers, passionate backend engineers, engineers that are enthusiastic about data, aspiring architects, and emerging engineering leaders. Are you dreaming of building elegant and scalable systems to help medical providers unleash the power of their data? As a Backend Engineer, you will design, implement and deploy services, data stores, instrumentation and infrastructure.

We're looking for 2020 Security Engineering Interns who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, our team and why Flatiron Health is the right next step in building your career. 

As a Data Engineer, you will work closely with oncologists and statisticians to build software that will help our customers discover novel insights into their data. You will design our data infrastructure, and use it to develop extensible, robust data and analytics pipelines, tools, visualizations, and services for accessible and flexible data analysis. You will learn more than you ever thought possible about how cancer is treated in the real world, and your work will directly support oncology research and publications.

As a QA Engineer, you will test application functionality for our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

We are looking for team members who are excited to make an immediate impact in a critical space. Quantitative Sciences Interns will analyze the data derived from Flatiron’s network of oncology practices to tackle some of the most pressing research questions in oncology. A potential outcome of this research is a future publication in a peer-reviewed journal.

We're looking for a 2020 Summer Machine Learning Intern who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, the machine learning team, and why Flatiron Health is a great next step in building your career. 

In this role, you'll play an early and important role in helping to  define our Regulatory Scoping & Support team. In the role, you will lead client-facing and internal interactions aimed at supporting high-impact opportunities for using RWE in regulatory decision making settings. You will be responsible for scoping new regulatory opportunities as well as executing and delivering regulator-facing content such as RWD study protocols with a cross-functional team. You will engage with clients and internal teams throughout the projects and ensure successful project delivery and client satisfaction.

As a Full Stack Engineer, you will craft intuitive web interfaces to make complex data accessible and useful through extensive web-based applications that improve oncologists' complex workflows so that they can focus on their patients.

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

In this role, you will be the front-line support for a large population of abstractors who interpret and organize clinical oncology data in our internally built application, Patient Manager. These abstractors are vital to the success of Flatiron’s mission and you will be responsible for ensuring that they are able to reliably access and use our applications, are operating in a secure environment, and receive the technical support they require in order to efficiently perform work duties. In addition, you’ll also:

Lead Security related implementations and projects by coordinating with technical and non-technical teams to ensure success. Proactively identify and develop solutions to data security issues by working with multiple teams including Privacy, Legal, HR, Procurement and third party vendors. Effectively communicate security needs and business requirements to stakeholders. Serve as an advisor and internal consultant on identified issues, project plans or any other initiative that may have security implications. Perform risk based analysis on proposed projects, vendors, and issue resolution implementations. Test implemented controls and perform risk assessments based on established frameworks and Flatiron internal policies. Mature the vendor risk assessment process and evaluate assessments using a risk based approach. Develop and maintain relevant risk metrics to promote transparency to peer teams, senior leadership and any other relevant stakeholders.

In this role, you'll work with the security team to focus on building cloud security measures, integrating new and support existing security applications, managing container security, defining a security culture, and advocating for security processes around CI/CD pipelines (like Jenkins, Ansible and Terraform). We are always looking for new ideas and trying to make sure the best ideas rise to the top of the heap. We focus on results; we are often architects, designers and engineers, not just advisors. In addition, you'll also:

You will join the Corporate Applications (Corp Apps) team which exists to support the selection, implementation, and ongoing management of core enterprise business systems. The systems this team will deploy and support operate at the center of Flatiron, helping to minimize the burden of overly complex operations, and leading to increased work output through optimized workflows. In this role, you will build strong relationships with our stakeholders to understand how their business works and what their current and future requirements are. Equipped with this knowledge, you will translate those into technology-enabled solutions that our technical team can execute on.

We're looking for an experienced Product Designer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Product Operations plays a critical role in the deployment of new products and features to our Provider customers. Our team’s mission is to build and scale thoughtful, customer-centric operations that result in the adoption and satisfaction of our products across the network. This role will be responsible for leading the rollout of new features for our Electronic Health Record (EHR) software in close collaboration with Product, Product Marketing and Customer Success teams. This includes building and gaining cross-functional buy-in on rollout strategies and timelines, as well as managing the day-to-day execution of the project(s).

We're looking for a Program Manager to join the Operational Excellence team to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

We are looking for senior leaders with deep methodological expertise in quantitative sciences who are excited to make an immediate impact in a critical space. This position requires outstanding problem-solving, analytical, communication and leadership skills; experience with mentoring junior staff; and the tenacity to execute against deliverables in a timely, high-quality fashion. You will be the analytical lead and collaborate with a cross-functional team of account directors, oncologists, product managers, and software engineers to help develop, commercialize, and deliver our data and analytics products. Working in a rapidly expanding business, you will be consistently challenged to partner with Flatiron colleagues and lead the analytical strategy to answer important questions in cancer research.

In this role, you'll work with the Legal Privacy & Compliance team to think and act outside the box to create game-changing IP strategies that will enable Flatiron to improve lives by learning from the experience of every cancer patient. Reporting to the General Counsel, you'll be versatile and passionate in handling new ways to craft IP positions and protection for groundbreaking innovation supporting our goals of improving treatment for cancer patients and significantly accelerating cancer research..

In this role, you'll work with the Research Oncology team to provide clinical and research leadership both within and outside Flatiron. The team works on a day-to-day basis to ensure quality and translate real-world data into insights that benefit cancer patients. This includes input into how data sets are developed and used, thinking about scientific problem sets and their interpretation, and working collaboratively to move Real World Evidence forward. Reporting to the Senior Clinical Director, you will be responsible for working with our Research teams to ensure that we are building clinically accurate research solutions. In addition, you'll also:

As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

As a Senior Software Engineer - Test Infrastructure, you will setup and maintain the test automation infrastructure of our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

  Are you interested in building scalable, reliable, and secure cloud infrastructure? As a Senior DevOps Engineer, you will:

Abstracting clinical data from patient charts using Flatiron’s proprietary system. Triaging and responding to abstractor questions. Performing patient-level quality assurance on dataset deliverables. Helping with feasibility and initial testing of novel data points or new abstraction approaches. Assisting with testing of new Patient Manger tools or features. Meeting task and/or review panel targets as determined in consultation with team leaders and management. Obtaining and maintaining credentials to abstract on a number of modules, as determined by management. Participating in regular team teleconferences and other meetings as required. Maintaining a high level of performance, as measured by both efficiency and quality scores. Working a minimum of 32 hours/week and submitting a weekly timesheet. Traveling to New York City for in-person meetings at least 1-2 times per year.

The Abstraction Operations Manager oversees Abstraction Team operations and capacity management of the abstraction workforce. This role will manage two direct reports on the Abstraction Operations team and will report to the Senior Director of Abstraction Operations. This role is based in New York, NY.

In this role, you'll work with the Talent Development team to lead our manager development, diversity & inclusion (D&I), and team specific training programs. You will own Flatiron’s manager training curriculum and will be tasked with ensuring it scales and continues to meet the needs of our evolving manager population. In addition, you will be responsible for driving results around Flatiron’s diversity & inclusion (D&I) efforts through project management, partnership with People team stakeholders, and development of an internal communications strategy. You will also own Talent Development’s strategic consultation with teams, and will be tasked with partnering to provide training solutions based on identified needs. Specific responsibilities include:

Are you energized by leading world-class software engineers while remaining hands-on with coding and technical architecture? As an Engineering Manager, you will lead a software engineering team in building products while maintaining a high quality bar with scalable and reusable technology. You will be mentoring, coaching and inspiring software engineers on the team to take on new technical challenges and grow their careers. You will lead the team in looking at problems in new ways and inventing simple solutions to complex problems.

The Research Oncology team provides thought leadership and day-to-day research planning and interpretation for the Research Organization. This includes input into how data sets are developed and used, as well as thinking about scientific problem sets and their interpretation.

As a Data Insights Engineering Intern, you will work with a diverse and talented team with expertise in digging into open-ended customer problems, prototyping, and rapidly iterating on data products from initial discovery to production. The team unlocks new value and possibilities from our data, always using the most effective tool for the job. Sometimes this means an interactive visualization; sometimes, the latest techniques in machine learning.

In this role, you'll work with the Brand & Corporate Communications team to accomplish our mission to improve lives by learning from the experience of every cancer patient. Reporting to the Senior Director, Brand & Corporate Communications, you'll build our growing brand and reputation by shaping our story and sharing it with our diverse audiences in oncology. You’ll develop strong relationships with the journalists and analysts who cover the ever-changing landscapes of cancer research, healthcare, and technology.

In this role, you can expect to be responsible for delivering benefits for Flatiron, with an emphasis on attracting, retaining and rewarding employees while maintaining market competitiveness. The Benefits Lead will work in close partnership with the People Operations team, clients and colleagues to ensure that all programs support the growth and evolution of the business.

In this role, you'll work with the Abstraction team to manage a subset of Abstraction Clinical Quality Managers and associated quality operations. Reporting to the Senior Manager, Abstraction Operations, you'll oversee the team that monitors, controls, and improves the quality of the unstructured data processed by Abstractors in order to assure it meets the needs of our customers.

As a Technical Support Engineer, you will serve as the primary point of contact for our users as they utilize our platform to curate cancer data. This role is highly collaborative and focuses on ensuring our application is successfully empowering our users to work effectively. A Technical Support Engineer is self-motivated, can read and write code, and can handle a fast-paced environment while demonstrating excellent user empathy.

We're looking for a Technical Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career.  In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations. In addition, you'll also:

Flatiron Health's Research organization was started in 2014 with the goal of serving cancer patients by accelerating research. We believe that existing clinical research paradigms are ill-equipped to answer the research questions that face drug developers, academic researchers, and regulators in the oncology space today. By focusing on technology solutions that can be deployed widely across the Flatiron network of providers, Flatiron has the opportunity to generate insights that were previously impossible.

In this role, you'll work with the Legal Team to provide legal support for Flatiron’s employment needs and serve as a key internal point of contact and subject matter expert on all matters relating to employment and/or employee benefits law. Reporting to the General Counsel, you'll partner with Legal, People Operations and our Leadership team to implement employment-related policies and procedures.

In this role, you can expect to be responsible for delivering compensation and benefits for Flatiron, with an emphasis on attracting, retaining and rewarding employees while maintaining internal equity and external market competitiveness. The Director, Total Rewards will work in close partnership with clients and colleagues to ensure that all programs support the revenue growth and evolution of the business.

Our oncology-focused products, clinical content, and services have the ability to directly impact healthcare providers and the care that they provide to patients. To ensure that patient safety commitments continue to improve, Flatiron Health’s Clinical Oncology team is seeking a senior patient safety professional to work with cross-functional teams to refine, maintain, and oversee our patient safety programs intended to accelerate improvements primarily focused on our community oncology initiatives (e.g. electronic health record, billing solutions, practice management offerings). We are looking for a candidate with direct experience building, maintaining, and overseeing patient safety programs intended to ensure that software products, clinical content, and services are safe and add value to end users. This role will provide dynamic leadership for patient safety programs, educate to the broader organization on patient safety best practices, consult with management and staff, and oversee first in class patient safety strategies.

As a Senior Data Operations Manager, you will manage all activities which enable data integrations with health system partners as part of developing Flatiron’s real-world evidence products in international markets. In partnership with our Business Development team, this role will also help drive external interactions with oncology providers, regulators or health authorities.  In this role, you will lead the planning and activities for establishing data integrations with our international health system partners. You will work directly with our partners’ IT teams to understand how their data is stored, how it can work with Flatiron’s data platforms, and how to scale and automate integration activities over time. You will learn how we’ve implemented data integrations in the U.S. and determine what commonalities and efficiencies can translate to our ex-U.S. system(s). You will also partner closely with our internal Business Development, Engineering and Product teams to understand our customers’ needs and contribute to product roadmap development. In addition, you'll also:

Lead strategic engagement to develop long term, enterprise-wide partnerships with our biopharma partners, as well as other strategic collaborators (e.g., government / regulatory, advocacy groups). Become a subject matter expert on Flatiron’s offerings and reliably represent our capabilities to advance the research priorities of our biopharma research collaborators. Ensure effective day to day engagement with our biopharma research collaborators (e.g., HEOR, Bioinformatics, Medical Affairs), including on-site representation at client meetings (anticipated travel: Serve as the primary point of contact for biopharma research collaborators, interfacing to align Flatiron's offerings with client needs and selling new products and services to meet those needs. Lead development of new business proposals -- directly contributing to Flatiron revenues across the Research business. Collaborate with Flatiron’s cross-functional research team to ensure Flatiron delivers high quality work to our biopharma partners that exceeds client expectations. Act as the voice of the customer and collaborate across internal functional groups (product, research oncology, quantitative science, engineering, business development, legal and finance team members) to identify opportunities to enhance existing products, identify new potential product offerings and influence go-to-market strategy. Identify client-driven opportunities to enhance existing products, and identify potential new product offerings. Closely partner with the broader Life Sciences Partnerships team to execute against Flatiron’s sales strategy to drive explosive growth for the Flatiron Research business. Contribute to strategic initiatives, such as identifying and pursuing new growth opportunities for Flatiron and championing new processes to optimize Flatiron Research.

In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations.

Generate hypotheses and validate product and design decisions using both qualitative and quantitative user research methods. Manage and execute a wide variety of interaction design projects, with a particular emphasis on accessibility. Collaborate with teams across the company, such as product, engineering, clinical, and operations to help Flatiron hit its business objectives.

The successful candidate will own a technical vision and roadmap for the future of our technical platforms. Flatiron's platforms provide the cloud infrastructure, systems, developer experience, and data capabilities that enable Flatiron's continued growth in pursuit of our mission to learn from the experience of every cancer patient.

We are seeking to hire multiple attorneys to continue to accelerate Flatiron’s mission to improve lives by learning from the experience of every cancer patient. These roles will provide product, regulatory, commercial and compliance support to our Provider and Life Sciences teams. These roles may also support associated business development and partnership activities, as as well as other legal matters that inevitably arise throughout our day. Working collaboratively with other members of the department, these roles will work across the company to identify needs, advise and counsel clients, and execute on contracts and processes to allow Flatiron’s business to grow.

The Customer Success team is dedicated to building irreplaceable relationships with customers. The Account Manager is a highly collaborative role with customers as well as other internal teams, including Customer Support, Product Marketing, Communications, Product, Sales and Implementation.

In this role, you'll work with the Clinical Oncology Team and other stakeholders to ensure that patient safety commitments continue to improve. You'll work with cross-functional teams to refine, maintain, and oversee our patient safety programs which are intended to accelerate improvements primarily focused on our community oncology initiatives (e.g. electronic health record, billing solutions, practice management offerings). This role will help steer the patient safety programs, educate to the broader organization on patient safety best practices, consult with management and staff, and oversee first in class patient safety strategies. In addition, you'll also:

You’ll lead a team that solves challenging ML and NLP problems using data from millions of patients and hundreds of millions of documents to enable novel research on the impact of cancer treatments in the real world, to identify rare patient populations, to create new tools for measuring the quality of care, and to improve the process for matching patients to clinical trials.

In this role, you'll work with the Implementation Team to support the implementation of our OncoBilling (Practice Management System) and OncoEMR (Electronic Medical Record) products within oncology clinic settings. You'll demonstrate deep knowledge of Flatiron’s products, as well as the workflows and clinical operations that drive exceptional patient care in the evolving oncology landscape. The Implementation Specialist is the primary practice contact during training, implementation and post go-live until the relationship is transitioned to Customer Success. In this role, you will provide dedicated customer service and deliver an organized and sequential training curriculum. Implementation Specialists should work well with groups, both in person and virtually.