Jobs at Gem

The SMB Account Manager drives revenue retention and expansion for Gem's SMB accounts by managing renewals, upsells, and customer relationships. They strategize to enhance customer growth and collaborate with teams to optimize account management processes.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Scaled Customer Success Manager will enhance customer success for SMB and Mid-Market clients by managing onboarding, engagement, and product adoption, while also identifying upsell opportunities.