Jobs at Headway

Lead data science for SEO and AEO-driven patient growth. Develop measurement and experimentation strategies, combine internal and external data sources, evaluate causal impact, answer product and business questions, and automate analysis using AI agents and workflows. Partner with product, marketing, engineering, content, and design to improve organic search and AI visibility. Establish measurement standards and communicate insights, limitations, and recommendations to executives and cross-functional teams.

Lead and grow the engineering team responsible for referral, payer, phone, and emerging patient acquisition channels. Launch new channels from zero to one, build AI-enabled referral and booking experiences, develop partner integrations, and drive measurable patient growth. Partner with product, data science, operations, health systems, and insurers while hiring, coaching, and setting engineering standards.

Serve as the COO’s strategic right hand, owning company-wide planning, OKRs, operating cadences, execution reviews, decision management, and high-priority cross-functional initiatives. Diagnose issues using data, recommend actions, assign accountable owners, and improve executive-team operations. Partner with HR and Finance on organizational health, staffing, and productivity. The role also supports senior hiring, board and investor materials, and automation of manual processes.

Leads data science strategy for provider growth, including experimentation, marketing and lifetime-value measurement, forecasting, causal inference, predictive modeling, and product analytics. Manages and develops a data science team, creates roadmaps, partners cross-functionally, identifies provider growth opportunities, and translates complex analyses into executive recommendations. The role requires hands-on work with SQL, Python or R, data modeling, and dbt.

Lead commercial strategy and execution for Headway’s Care Partnerships function. Partner with the General Manager to identify and prioritize growth initiatives, build business cases, define roadmaps, and drive cross-functional execution. Manage operating cadences, milestones, risks, and accountability across Strategy, Product, Operations, and Finance. Analyze market and partner data to guide investment decisions and support scalable integrated-care partnerships, joint ventures, and care-navigation programs.

Build and manage behavioral health referral partnerships within an assigned territory. Responsibilities include cold calling, office visits, lunch-and-learns, networking, partner relationship management, pipeline ownership in Salesforce, forecasting, performance reporting, and sharing market insights. The role requires regular travel within a 40–50 mile territory and focuses on expanding patient access through provider and health system relationships.

Own provider growth product marketing strategy, including provider insight, positioning, messaging, and integrated go-to-market execution. Drive provider acquisition, activation, and early engagement by partnering with Product, Growth, Design, Lifecycle Marketing, Research, Sales, Customer Success, and Creative. Identify high-impact opportunities, influence product and growth decisions, and equip teams with frameworks for consistent provider messaging. Use AI to improve marketing workflows and team effectiveness.

Leads provider-focused product marketing, including customer insight, positioning, messaging, go-to-market strategy, channel planning, product adoption, engagement, and retention. Partners cross-functionally with Product, Lifecycle Marketing, Customer Success, Research, Design, and Creative teams. Influences product strategy, identifies growth opportunities, equips teams with messaging frameworks, and drives measurable provider experience outcomes.

Own patient-focused product marketing across the care journey, from acquisition and activation through retention. Develop positioning, messaging, launch narratives, and go-to-market strategies in partnership with Growth, Lifecycle, Product, Research, and Creative teams. Use customer insights, funnel data, and experimentation to reduce friction, improve patient choice, and drive measurable business outcomes in a regulated consumer healthcare category.

Designs and maintains scalable data pipelines and infrastructure, establishes data governance and quality standards, and drives technical decisions across Headway’s data platform. Partners with Product, Engineering, Analytics, Data Science, Infrastructure, Finance, and Insurance Systems to improve architecture, performance, reliability, security, and AI-readiness. Ensures data is complete, traceable, trustworthy, and suitable for powering internal tools and AI-driven insights.

Lead People Operations programs covering benefits, immigration, leave, payroll, policies, Workday systems, and contingent worker lifecycle automation. Develop scalable employee support workflows, ensure payroll compliance, modernize People Systems, drive change adoption, and partner with Finance, Legal, People Analytics, and Human Intelligence. Manage and develop a high-performing team while shaping broader People strategy.

Senior Data Scientist partnering with Product, Engineering, Design, Operations, and Clinical teams to define metrics, design experiments, apply causal inference, analyze funnels and cohorts, and build predictive models. The role translates complex data into actionable product and business recommendations, operationalizes validated insights, and establishes standards for experimentation and analytical quality across patient, payer, outcomes, and provider-focused teams.

Own Headway’s provider lifecycle marketing program end to end, from segmentation and trigger design through campaign deployment in Iterable and Intercom. Build journeys that improve provider activation, product adoption, engagement, and retention. Develop experiments, define success metrics, analyze performance, and continuously optimize programs. Partner with Product, Product Marketing, Customer Success, and Creative to align lifecycle campaigns with product priorities and create consistent provider experiences.

Leads HR Business Partners and advises senior business executives on people strategy, organizational design, performance management, talent planning, leadership development, and employee experience. Uses workforce analytics to guide decisions, coaches leaders, strengthens manager capability, drives cultural consistency, and oversees complex cross-functional people initiatives in a high-growth environment.

Provide high-level executive support to the Chief Product Officer and Chief Technology Officer. Own complex calendars, meeting preparation, travel, communications, follow-through, and executive operating systems. Coordinate R&D leadership activities, offsites, events, and team logistics while anticipating needs, exercising independent judgment, managing stakeholders, and ensuring commitments are completed.

Lead Headway’s Talent Intelligence and Early Careers Recruiting function. Build teams, campus recruiting strategy, talent mapping, sourcing infrastructure, internship programs, market intelligence, reporting, and long-term candidate pipelines. Partner with recruiting, HR, and business leaders to plan hiring capacity, improve sourcing, manage university relationships, deliver internships and events, and own defined hiring outcomes across technical and business functions.

Build and mature Headway’s infrastructure security program across AWS and application platforms. Partner with Product and Infrastructure teams on secure system design, security reviews, platform guardrails, vulnerability remediation, and continuous infrastructure improvement. Support incident response and security operations while advancing AI-native cloud security practices. The role requires strong technical depth, cross-functional collaboration, and the ability to establish secure-by-default engineering practices in an ambiguous, fast-paced environment.

Own Headway’s provider activation funnel, onboarding strategy, patient porting tools, and early provider appointment growth. Define activation metrics, OKRs, and roadmap while partnering cross-functionally with sales, CX, finance, pricing, ranking, and provider experience teams to improve retention, lifetime value, and provider satisfaction.

Lead end-to-end quantitative market research, including research planning, surveys, advanced statistical analysis, synthesis, and stakeholder presentations. Build and manage brand and sentiment measurement programs, identify customer and market trends, and provide strategic recommendations for growth and product opportunities. Partner with business leaders, promote research-driven decision-making, and mentor junior researchers while scaling the organization’s research practice.

Own the patient search results experience, including provider cards, ranking explanations, filters, sorting, and empty states. Design and evaluate sustained experiments on a conversion-critical surface, collaborate with product, engineering, research, data, and ranking teams, and iterate on shipped experiences. Use AI tools and code-based prototyping to develop high-craft solutions, improve the design system, and help patients make confident therapist choices.