Jobs at HEI Hotels & Resorts

Support daily hotel operations with emphasis on facilities, maintenance, life safety, and guest satisfaction. Conduct property inspections, coordinate maintenance and vendors, monitor work orders and preventive maintenance, assist with room inventory and operational readiness, respond to guest complaints, and ensure compliance with safety and brand standards.

Provide administrative support to the hotel sales team: handle booking inquiries, prepare contracts and paperwork, answer phones, manage VIP reservations, organize and file documents, distribute time-sensitive materials, and coordinate with other departments to ensure proper arrangements and recordkeeping.

Manage and grow group and transient accounts to meet revenue targets for rooms, food & beverage, and room rental. Prospect, present, negotiate, and close business; prepare contracts and correspondence; coordinate internal departments to service accounts; attend trade shows and community events; maintain market knowledge and reporting.

Assist the Front Office Manager in daily front desk operations to ensure efficient guest arrival/departure, high guest satisfaction, compliance with brand standards, staffing/training, inventory and expense control, reporting and forecasting, coordination with other departments, and resolution of guest complaints.

Manage and process weekly/biweekly payrolls accurately and on time; train and support properties on payroll procedures; process off-cycle checks, reversals, and voids; audit and reconcile payroll data; produce ad hoc reports; perform related HR/payroll duties as assigned.