Howden Re
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Insurance
Lead enterprise application architecture and modernization using C#/.NET, Angular, and Azure. Design real-time, event-driven, API-first integrations, establish CI/CD with Azure DevOps, guide scalable secure solutions within SAFe 6.0, mentor teams, and integrate with SaaS platforms like Salesforce.
Insurance
Lead product strategy, roadmap, and delivery for personal-lines underwriting and rating platforms. Elicit and document requirements, prioritize backlog, drive Agile/SAFe delivery, collaborate with underwriting and engineering, validate solutions through UAT, and apply process-improvement methods to increase efficiency and rating accuracy.
Insurance
Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.
Insurance
Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.