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Information Technology • Cybersecurity
Serve as the primary post-sale technical liaison to ensure customer satisfaction, troubleshoot escalated technical issues with product and engineering, drive onboarding and training, conduct technical QBRs to identify upsell opportunities, advocate customer needs to product teams, and deliver technical enablement including presentations. Travel ~25% and present to groups.
Information Technology • Cybersecurity
Administer and maintain commission operations in CaptivateIQ, investigate and resolve commission inquiries, support payroll submissions and close activities, perform manual calculations and audits, and partner with FP&A, Sales, and Payroll to reduce errors and improve processes.
Information Technology • Cybersecurity
Executive leader responsible for strategy, organization, and outcomes for Threat Detection & Response across SOC, detection engineering, threat hunting, triage, and response. Build multi-year roadmap toward an agentic SOC, partner with Product/Engineering/Data, drive metrics (MTTx, detection coverage/quality), lead cultural change, and develop a deep leadership bench to operate under high-pressure incidents.
