Greater NYC Area
4 months ago
Managing our customer service team in the Philippines.
Working with teams across Kangaroo in order to gain a deep understanding of how the work their team does, affects the customer experience.
Driving a cultural shift and new way of thinking across the organization, to create a laser focus on creating world class experiences for all Kangaroo customers
Working to align customer experience needs and business critical issues across the company
Listen to customers needs and feature requests, dissect and understand them, and advocate for the customer as you articulate their requests across Kangaroo.
Use insights software, data & financial analytics, and customer interaction reviews to help guide the customer journeys you’ll build.