Greater NYC Area
1 week ago
Maintain commercial relationships with decision makers at our customers e.g. CEO’s, Head of Facilities, taking guidance from Head of Demand.
Stay close to Account Executives as to those new customers coming through.
Be introduced to new customers before the Account Executives complete their Workspace Forms and understand all commercial elements of the transaction.
Work closely with Project Managers and Workspace teams to ensure any customer feedback regarding the move-in is heard and acted on.
Ensure customers are paying on time, as close to 1st of the month as possible; if not understanding why.
Drive customer satisfaction and trust through regular interaction and relationship-building calls and events.
Upsell ARR and add-ons to customers such as higher tiers of IT, branding, additional furniture, joinery.
Negotiate renewals with existing customers to ensure ongoing revenue.
Using Salesforce to scrupulously manage your renewal pipeline and keep the entire business aware of those at risk, suggesting creative solutions to turn around any customers who may be considering leaving the platform.