Jobs at MedScout

Lead technical discovery and solution design for enterprise MedTech customers, translate claims data into commercial insights, deliver data via secure sharing/APIs/warehouses, own RFPs and security reviews (SOC2/HIPAA/BAA), enable demo environments and AI narratives, and institutionalize best practices across Sales, Product, Data, and Engineering.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.

Sell MedScouts revenue acceleration SaaS to medical device and diagnostics companies. Act as a go-to-market consultant, drive full-cycle sales from prospecting to close, engage C-suite/VPs, collaborate with internal teams, provide product feedback based on field experience, and attend roughly 8-10 conferences per year.

Own full sales cycle for MedScout's revenue acceleration platform, targeting large medical device and diagnostics companies. Act as a go-to-market consultant, build pipeline, engage C-suite/VPs, close enterprise deals, collaborate with product/marketing, represent the company at ~8–10 events per year, and influence product development to meet customer needs.