Jobs at Miratech

Develop and deploy chat and voice bots using Google Dialogflow CX, integrate LLM features, and collaborate with teams to enhance chatbot functionalities.

Lead and scale Managed Services as a P&L owner: define strategy, drive recurring revenue and profitability, build repeatable service models, standardize processes and automation, manage end-to-end customer lifecycle, and align commercial, sales, delivery, and finance functions to improve operational effectiveness and customer success.

Lead design and architecture of Genesys Cloud CX contact center solutions; translate business requirements into scalable, secure architectures; drive technical roadmap; oversee integrations (CRM, WFM, analytics); mentor teams and ensure security, compliance, and high availability.

Lead the design and implementation of advanced customer experience platforms using Genesys Cloud. Manage complex contact center solutions and act as a key technical consultant for stakeholders.

Execute high-volume, personalized multi-channel outbound prospecting to VP/Director-level contacts, build and manage outreach sequences in Apollo, research accounts to craft tailored messaging, map decision-makers, qualify leads against ICP, and hand off Sales Qualified Leads to Account Executives while continuously optimizing outreach performance.

Lead client management for managed services to drive renewals, upsells, and net revenue retention. Build playbooks, coach a client management team, foster C-level relationships, manage risk, and align customer strategies with delivery, product, and finance.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.

Lead enterprise application and CX modernization by defining cloud-native, API-first, microservices and event-driven architectures. Drive migration roadmaps, risk assessments, governance, and integrate legacy ESBs with modern platforms while mentoring engineering teams and influencing stakeholders.