Jobs at Miratech

Execute high-volume, personalized multi-channel outbound prospecting to VP/Director-level contacts, build and manage outreach sequences in Apollo, research accounts to craft tailored messaging, map decision-makers, qualify leads against ICP, and hand off Sales Qualified Leads to Account Executives while continuously optimizing outreach performance.

Lead client management for managed services to drive renewals, upsells, and net revenue retention. Build playbooks, coach a client management team, foster C-level relationships, manage risk, and align customer strategies with delivery, product, and finance.

Lead and oversee multiple concurrent technology programs: ensure profitable delivery, manage risks, stakeholders, finances, hiring, and global remote teams; drive customer success and program-level reporting.

Lead design, delivery, and operational support of enterprise Unified Communications platforms (Webex Calling, Contact Center), voice recording, SIP trunks, trading turret systems, E911, and Teams meetings. Own incident and vendor escalation, monitor platform health with Splunk, manage CDRs, coordinate telecom providers, and support off-hours maintenance while improving documentation and knowledge sharing.

Design and lead architecture for Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure designs; integrate CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; provide hands-on technical leadership, mentor teams, and drive the CX platform roadmap and innovation.

Lead delivery for a complex telecom transformation: translate technical designs into executable delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, track financials and schedules, facilitate stakeholder alignment, and support transition-to-operations.

Lead the design and implementation of advanced customer experience platforms using Genesys Cloud. Manage complex contact center solutions and act as a key technical consultant for stakeholders.

Lead delivery for a complex telecom transformation: translate technical designs into delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, maintain schedules and financials, drive cross-functional collaboration, and support transition to operations.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.