Jobs at Montage International

The Senior Sales Manager will generate and close wedding, catering, and social event business; negotiate proposals and contracts; manage room blocks and event details; conduct site visits; maintain client relationships; coordinate with hotel, banquet, culinary, reservations, and service teams; resolve guest concerns; achieve revenue goals; serve as Manager on Duty; and report production data to sales leadership.

Manages daily housekeeping and front office operations, including room and public-area inspections, staff hiring, training, supervision, and development. Provides personalized guest service, concierge assistance, in-room dining, room preparation, and issue resolution. Coordinates with hotel departments, supports VIP requests, maintains service and safety standards, manages employee relations, and assists with transportation, PBX, and front desk operations.

Lead and manage the Front Office team to ensure exceptional guest service at a luxury hotel. Oversee briefings, staff selection, training, scheduling, inventory and vendor relationships. Improve guest relations procedures, use MS Office and other software, handle guest recovery, and work flexible hours including weekends, nights, and holidays. Perform additional duties as assigned.