Jobs at Moxie (joinmoxie.com)

Lead Moxie’s strategic finance function: own forecasting, GMV modeling, budget-vs-actual and variance analysis, build dashboards and processes, partner with cross-functional leaders, and support strategic initiatives including tech rollouts and M&A.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.

Build and run outbound outreach to re-engage past prospects and source net-new enterprise opportunities. Co-own messaging, sequences, and channel strategy with AEs, iterate playbooks, book qualified meetings, support events with Marketing/RevOps, and document repeatable processes for scaling the SDR function.

Lead and execute complex, high-volume onboarding portfolios (up to 25+), including enterprise and multi-location accounts. Provide high-touch on-site support as needed, ensure high customer satisfaction, own partnership tooling and workflows, mentor junior onboarding managers, improve handoffs and processes cross-functionally, and take ownership of revenue outcomes tied to launches.