Jobs at NewRocket

Develop and implement AI-driven applications, workflows, integrations, and ServiceNow solutions across modules including ITSM, ITOM, CSM, and HRSD. Gather requirements, write and test code, configure REST/SOAP integrations, implement CMDB and Discovery capabilities, support impact mapping and event management, promote changes across environments, and remediate production incidents. The role also applies ServiceNow AI features such as Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.

Lead, coach, and mentor ServiceNow software engineers delivering complex customer projects. Develop and customize ServiceNow solutions, troubleshoot platform and module issues, maintain integrations, support upgrades and performance optimization, document technical solutions, and perform deployments. The role requires advanced ServiceNow development expertise and SAM/HAM experience, along with ServiceNow certifications.

Drive organizational change management for ServiceNow transformation programs by assessing impacts and readiness, developing stakeholder and communication plans, delivering training, measuring adoption, mitigating resistance, and supporting post-implementation sustainment. Collaborate with business leaders, delivery teams, consultants, and end users across ServiceNow implementations.

Leads and mentors ServiceNow software engineers delivering complex customer projects. Develops and customizes ServiceNow solutions, troubleshoots platform and CSM issues, maintains integrations and modules, collaborates with stakeholders, supports upgrades and performance initiatives, documents technical solutions, and performs deployments.

Leads and mentors ServiceNow software engineers delivering complex professional services projects. Develops custom applications and platform customizations, troubleshoots CSM, integrations, portals, and other modules, and performs root cause analysis. Maintains ServiceNow modules and integrations, collaborates with stakeholders, supports upgrades, clones, patching, and performance optimization, documents solutions, follows development standards, and manages deployments.

Develop and implement AI-driven applications, workflows, and integrations on the ServiceNow platform. Gather requirements, configure and customize ServiceNow modules, integrate machine learning and NLP capabilities, develop scripts, manage CMDB and service mapping work, test solutions, troubleshoot incidents, and support deployments across environments. The role also involves stakeholder collaboration, documentation, production remediation, and applying ServiceNow AI features such as Now Assist, Virtual Agent, Predictive Intelligence, and Performance Analytics.