Newsela Careers In NYC

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We are looking for a number of independent designers who can work in a fast paced environment and can support a variety of projects ranging from inspiring emails to defining next generation classroom products. Reliable, data driven, detail oriented, a sense of humor, are a just a few reasons why we can’t wait to work with you. You are a jack of all trades, but a master of at least one of these tools in a designers’ toolkit:

As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

The Senior Visual Designer will help evolve Newsela’s design system, create and maintain a unified visual language and strategy, and ensure visual polish across the entire user journey. As the visual design expert across product teams, you will address challenges and provide support for Newsela’s product design, from high-level direction to delivering concrete assets that are part of the same family of visuals -- whether on or off the product. You’ll be a visual design problem-solver who balances the need for clarity and aesthetics, and isn’t afraid to sweat the details. 

The Director of Search and Recommendations will be a senior product management leader overseeing an autonomous team of software developers, data scientists, QA engineers, and content SMEs. Your team’s priority will be building highly relevant systems to recommend learning content. The Search & Recommendations team is focused on helping teachers align engaging learning experiences with the lesson plans and standards they have in mind. The experience of using Newsela for teaching and learning should be beautiful, empowering, and fun. As a senior leader on the product management team, you will be part of a highly collaborative group working to develop a strategy and execute on the next generation of learning experiences.

As part of our finance team, you’ll have the opportunity to partner with our leadership team to support customer and revenue growth, while building on your skills in reporting and dashboard optimization. You’ll get to see the strategies you helped build come to life, and will be a key player in building incentive compensation plans that drive high performance behavior and revenue generation. At the end of the day, your work will support Newsela’s growth and will ultimately help us deliver engaging products that inspire enthusiastic learning in K-12 schools nationwide.

As our Marketing Program Specialist, you’ll have the opportunity to be part of a world-class marketing team, in a position you’re sure to find professionally and personally rewarding. From digital marketing to live and virtual events, direct mail to email, banners to video, paid media to organic social, demand generation to thought leadership and more, you’ll have ample opportunity to build on your repertoire of marketing skills. Marketing Programs serve as the anchor point for our audience-driven campaigns, and this role will play a critical role in our mission to bring Newsela’s products to classrooms across the US. You’ll be instrumental in the growth of Newsela’s reach in the market, and ultimately impact in classrooms.

As a Lead Web Application Developer you will work on big problems in literacy education, from building the infrastructure necessary to handle tens of millions of users to solving novel problems in text complexity and personalization. You will work on an interdisciplinary team spanning Engineering, Design, and Product to ensure Newsela ships daily product, which will be used in 90% of schools nationwide. As the technical expert, you will be a key voice throughout the entire development process, including initial discovery (where you’ll be expected to empathize with the end-users and play an integral role in outlining the overall solution so that not only is the software performing as intended, but that adoption and usage follows suit). You will co-lead your product development team, which will own a specific product feature, and have the opportunity to exercise long-term thinking to iterate on the product over time. In addition to focusing on code, you will be a key defender of design details as you bring your code to life. 

As a Product Business Intelligence Analyst, you will be a key member of our Product Data team responsible for helping drive effective, analytically driven decisions for product teams to build the best products for our teachers, students, and school administrators. You will drive operational efficiency and improve business outcomes through actionable, insightful data visualization. Collaborating with other data team members and product managers, you will develop an intimate knowledge of our databases and work with our data warehousing and Looker developers to design the best tables to achieve the best visual outcomes. You will build reports and dashboards to succinctly track success and inform decision-making across our Product organization.

The UX Design Manager will lead and develop design strategies to deliver the highest quality experiences for Newsela’s users: students, teachers, and school administrators. You will work with designers and stakeholders across departments to help identify and solve problems to build successful and delightful products. You’ll leverage user research and analytics to illuminate key focus areas for your team, and will develop design principles, frameworks, and processes that not only inspire your team but move metrics. You’ll be a user advocate within Product, and will also influence market-facing teams to prioritize top problems our users are facing within their domains.

The Newsela Product team creates the infrastructure and features that enable the delivery of our content. In this newly created role, you will assist in the day-to-day management of crucial Newsela cross-departmental projects that help the Product team meet its quarterly and annual key deliverables. Your work may cover anything from assisting with the selection and implementation of new data analytics software to drafting and managing customer migration plans, to tracking department progress towards quarterly goals. You’ll help ensure projects are on time and on budget, and act as the key point of contact between senior leaders, accountable project leads, and other stakeholders. You’ll also help identify potential problems, facilitate solutions, and communicate next steps to ensure we’re delivering the best possible products to teachers and students across the country. 

The Engagement Marketing Manager will lead marketing efforts to activate, engage, and retain Newsela’s 25M+ registered users. In short, you’ll be charged with ensuring teachers and students are logging into the product regularly, performing key activities once there, and coming back often. You’ll work closely with our product management team to understand the user activities that drive sustained, deep engagement, and will subsequently design and execute marketing programs that encourage our users to get the most out of our product. Working closely with Product, Customer Success, and Marketing, you will define our user engagement marketing strategy, design user engagement marketing programs, and execute campaigns across email, social media, in-product marketing and more to drive user registrations, monthly active users, and convert casual users into power users. As part of the Marketing team, you’ll also get hands-on experience building out sophisticated campaign performance tracking to ensure our leadership is equipped with accurate, actionable data to make the best decisions to drive business growth.