Newsela Careers In NYC

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The Vice President of Customer Success will transform and scale Newsela’s Customer Success team into a visionary, industry-leading customer success organization. Reporting to the Customer Officer, you’ll set our overall customer success strategy to include: leveling up our team’s ability to have strategic curricular conversations with District Administrator that lead to shifts in perception and adoption of Newsela as a comprehensive curricular replacement, creating continuous customer/buyer feedback processes and establishing Newsela as a thought leader to inform product refinement and innovation, improving overall customer satisfaction and product adoption, and building out segmentation models that deliver great value in a scalable way. You’ll also be responsible for building a suite of customer success metrics, with cross-functional alignment, that helps drive predictive business outcomes. 

The Senior Accountant will be responsible for delivering accurate, reliable, and timely monthly financial reporting. You’ll be part of the team helping scale our accounting operations (processes and systems) as Newsela grows. You’ll be a key player in helping us prepare and review month end sub-ledgers and roll forwards, and reconciliations. You’ll also assist with system implementations, financial statements audits/ internal controls, and managing tax compliance. 

The Director of Content Acquisition will lead the team responsible for shaping the future direction of Newsela’s content offerings, enabling Newsela to adapt to shifting business and market needs. To build a comprehensive pool of licensable content, your team will identify, analyze, and execute the acquisition of new content partners (e.g. NY Times, Players’ Tribune), content formats (e.g. videos, novels), and content direction/strategy (e.g. new revenue models, market opportunities). Reporting to the Chief Content Officer, you will set the vision and strategy for this team, and help shape the future of Newsela’s content library. You will also work closely with our Product, Editorial, Operations, Instructional Content, Customer, and Data teams to produce holistic recommendations and secure company-wide buy-in. 

The Role:  The UX Design Manager will lead and develop design strategies to deliver the highest quality experiences for Newsela’s users: students, teachers, and school administrators. You will work with designers and stakeholders across departments to help identify and solve problems to build successful and delightful products. You’ll leverage user research and analytics to illuminate key focus areas for your team, and will develop design

The Role: The Social Media Manager will lead the development and delivery of an organic social media strategy to engage Newsela’s 25M+ registered users and target buyers, in service of Newsela’s brand performance and brand association goals. You will also be responsible for delivery a social media governance model across Newsela, execution of organic social programs, measuring and optimizing social media performance metrics, and developing a

The Newsela Product team creates the infrastructure and features that enable the delivery of our content. In this newly created role, you will assist in the day-to-day management of crucial Newsela cross-departmental projects that help the Product team meet its quarterly and annual key deliverables. Your work may cover anything from assisting with the selection and implementation of new data analytics software to drafting and managing customer migration plans, to tracking department progress towards quarterly goals. You’ll help ensure projects are on time and on budget, and act as the key point of contact between senior leaders, accountable project leads, and other stakeholders. You’ll also help identify potential problems, facilitate solutions, and communicate next steps to ensure we’re delivering the best possible products to teachers and students across the country. 

As part of our Sales organization, you’ll have the opportunity to work with a highly collaborative, engaged team that spans Field Sales, Sales Development, Account Management, and Sales Operations, and Business Development. You’ll be joining a company that has made significant investments in sales enablement and truly believes in the impact of the sales enablement function. You’ll get to play a part in expanding that investment as we grow to support our customer success team as well as our sales team. You’ll get to hone your communications to build sales collateral and playbooks that drive substantial growth in our customer base, and see how that growth directly enhances K-12 education in schools across the U.S.

As a member of the Learning and Enablement team you will be part of a unique journey that directly impacts the success of our Sales and Customer Success teams. Your goal is to help bring value to our customers at every interaction point by equipping our team with the knowledge, information, training and insights that enable them to be revenue-growing customer evangelists. Your work will directly impact the professional growth and development of our rapidly growing Sales team; you’ll have the opportunity to build learning and enablement programs from scratch. By helping drive growth, you’ll be part of the team bringing authentic, accessible, engaging learning content to 20 million students nationwide.

You’ll have the opportunity to drive major impact on our business by improving the quality of data in our systems. We rely heavily on data to empower business decisions and insight, and your work will play a significant role in ensuring our data quality is pristine, and therefore the powers effective, actionable analyses and insights. Data governance is a new capability we are building within Newsela. In this role, you’ll have an opportunity to be part of building something from the ground up at Newsela.

The Senior Visual Designer will help evolve Newsela’s design system, create and maintain a unified visual language and strategy, and ensure visual polish across the entire user journey. As the visual design expert across product teams, you will address challenges and provide support for Newsela’s product design, from high-level direction to delivering concrete assets that are part of the same family of visuals -- whether on or off the product. You’ll be a visual design problem-solver who balances the need for clarity and aesthetics, and isn’t afraid to sweat the details. 

The UX Researcher will design, conduct, and analyze research to inform our product and design decisions. You’ll play an active role in shaping the product team’s roadmap by understanding and advocating for the needs of our users (whether they be students, teachers, school district leadership). You will conduct generative and evaluative research using the best approaches for the situation, then share findings in persuasive, memorable, actionable ways with confidence in verbal, visual, and written reporting. You’ll work to translate complex user and business problems and feature requests into actionable research questions that get at the heart of a problem and determine the best method for discovering evidence. 

We are looking for a number of independent designers who can work in a fast paced environment and can support a variety of projects ranging from inspiring emails to defining next generation classroom products. Reliable, data driven, detail oriented, a sense of humor, are a just a few reasons why we can’t wait to work with you. You are a jack of all trades, but a master of at least one of these tools in a designers’ toolkit:

The Director of Search and Recommendations will be a senior product management leader overseeing an autonomous team of software developers, data scientists, QA engineers, and content SMEs. Your team’s priority will be building highly relevant systems to recommend learning content. The Search & Recommendations team is focused on helping teachers align engaging learning experiences with the lesson plans and standards they have in mind. The experience of using Newsela for teaching and learning should be beautiful, empowering, and fun. As a senior leader on the product management team, you will be part of a highly collaborative group working to develop a strategy and execute on the next generation of learning experiences.

As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

This is an exciting opportunity to help build the next generation data warehouse for a mission-based company, growing 50% year over year. As a Senior Data Engineer, you will be part of making insights accessible and timely by working closely with our data modelers to populate our data warehouse and transition it to incremental load processing. In your daily work, you’ll be responsible for optimizing data sourcing and transformation that create an efficient, effective data organization. You will focus on executing the data warehouse strategy to ensure resiliency, fault tolerance, and scalability, while also establishing best practices. You will also take a hands-on approach to collaborating with analysts and business intelligence to optimize the sourcing and consistency of KPIs, which will ultimately drive informed business decisions across the organization.