Nivoda Benefits Overview

Manage and grow Nivoda’s supplier base for its B2B diamond marketplace. Responsibilities include acquiring and onboarding suppliers, building consultative relationships, analyzing performance data, improving product assortment and pricing, driving supplier revenue, monitoring quality, resolving issues, coordinating cross-functional teams, and delivering supplier training. The role requires regular in-person and virtual engagement with NYC-area suppliers.

Provide remote customer support through live chat, WhatsApp, and email; resolve issues involving logistics, orders, and website bugs; meet response and resolution KPIs; identify root causes; and collaborate cross-functionally as the customer advocate.

Own end-to-end customer growth experiences across sign-up, onboarding, verification, discovery, checkout, and lifecycle engagement. Build React/Next.js interfaces and TypeScript/Node.js backend services, integrate identity and risk providers, develop event-driven workflows, and analyze funnel performance using SQL and Snowflake. Run rigorous experiments, improve activation and retention, and responsibly evaluate AI-generated software, analytics, and messaging.