OLIPOP Benefits Overview

Leads OLIPOP’s social media vision and strategy across major platforms, develops culturally relevant social-first campaigns, oversees content planning and execution, and partners with Brand, Creative, Influencer, PR, and Partnerships teams. Manages and mentors the social team, guides agencies and creators, monitors cultural risks, establishes KPIs, analyzes performance, and communicates insights to senior leadership. The role shapes OLIPOP’s cultural relevance, audience engagement, and broader marketing impact.

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Manage customer supply chain operations, including collaborative forecasting, replenishment planning, inventory management, order processing, EDI, logistics coordination, fill-rate reporting, and service optimization. Partner cross-functionally with Sales, Demand Planning, Customer Service, Logistics, and retail customers to improve forecast accuracy, in-stock performance, OTIF metrics, and cost to serve. Resolve fulfillment issues, manage compliance fines, support customer onboarding, and develop scalable processes and SOPs.