Jobs at Optimum

Lead Program Manager directs GTM strategy and execution for Edge-Out, Upgrade, and New Build programs. Owns playbook governance, leads cross-functional launch readiness, drives operational planning and forecasts, partners on market expansion and marketing initiatives, and delivers KPI reporting and data-driven recommendations to optimize scalable program performance and customer outcomes.

Lead HR process integration and operations reporting to the CHRO. Drive HR program delivery, align HRBPs and COEs, manage HR technology roadmap and analytics, own HR engagement calendar, and support enterprise workforce planning and executive-level reporting.

Lead Optimum's customer retention strategy and operations, managing multiple in-house and outsourced retention call centers. Drive churn reduction, loyalty, segmentation, and lifecycle programs through cross-functional collaboration, KPIs, analytics, and BPO/channel management to increase customer lifetime value and improve operational performance.

This role drives sales performance improvements through enablement programs, training, and analytics. Responsibilities include delivering training, designing learning solutions, leveraging AI tools, and building partnerships across teams.

The Event Representative drives market engagement, builds community relationships, and delivers sales at community events while acting as a brand ambassador for Optimum.

The Sr. Director HR Business Partner will design and manage talent strategies, collaborate with leaders for workforce planning, and drive HR initiatives to enhance employee experience and business outcomes.

Lead the end-to-end marketing technology strategy, governance, and execution across multiple channels to enhance customer experiences and business impacts.

Manage small-to-medium customer experience, operations, field service, sales, marketing or product release projects. Own scope, cost, schedule, risks, resources, communications and change control; coordinate cross-functional teams to deliver projects on time, on budget, and with required functionality.

The role involves leading design for chat interactions and VUI, collaborating with teams for optimal user experience, and contributing to design strategy and component libraries.

The Event Representative coordinates community events to drive sales and build brand visibility, acting as a liaison between the company and the community.

Sell Optimum connectivity products (internet, voice, TV) to enterprise customers, develop new and existing accounts, meet monthly quotas, use Salesforce for CRM, submit forecasts and reports, collaborate with operations, complete required training, and maintain strong customer relationships.

The Account Executive manages client accounts, generates leads, presents solutions, negotiates deals, and ensures client satisfaction while achieving sales targets.

The Account Executive drives revenue by managing client accounts, building relationships, and closing deals while ensuring customer satisfaction and meeting sales targets.

The Product Manager will lead product development and lifecycle management for video products, collaborating across teams, managing relationships, and monitoring KPIs for performance analysis.