Search the 30 jobs at Optimum

As a Telecommunications Subject Matter Expert (SME) in the Government Sector, responsible for acquiring and managing government clients, developing sales strategies, conducting market analysis, ensuring compliance, and collaborating with cross-functional teams.

As an Inbound Sales Representative at Optimum, you will be responsible for generating leads, educating customers about telecom services, customizing solutions, delivering sales pitches, closing deals, and building long-lasting relationships with customers. This role offers opportunities for personal and professional growth within a dynamic sales team at a leading connectivity company.

The Senior Director Customer Care at Optimum is responsible for leading the digital contact center operations to provide excellent customer support and care through chat and social channels. This role involves overseeing KPI performance, designing customer care processes, identifying revenue opportunities, and collaborating with stakeholders on technology enhancements.

Seeking a dynamic Manager Operations of Revenue Generation to oversee telecommunications teams, drive sales initiatives, and optimize processes for revenue growth and customer satisfaction. Key responsibilities include performance monitoring, sales strategy development, quality assurance, budget management, and process improvement. Requires a Bachelor's Degree or 5 years of operations management experience in the telecom industry with strong sales background.

Optimum is seeking a detail-oriented and analytical Sales Analyst to support the service to sales team. Responsibilities include analyzing sales data, providing insights, and identifying areas for improvement. The ideal candidate must have strong analytical skills, proficiency in Excel and PowerPoint, and a commitment to delivering exceptional customer service.

The Manager, Care Fiber Operations is responsible for leading and overseeing the operations of call campaigns, strategies, and processes for third-party vendors providing services for Optimum Fiber. The role focuses on ensuring quality, compliance, and cost-effectiveness of work delivered via third-party vendors meets company expectations.

As an Inbound Sales Representative, you will be part of one of the top grossing sales teams in the country! Your dynamic personality along with your enhanced skill level of being bilingual in Spanish will forge powerful connections with our customers, while exceeding sales targets, and delivering an unparalleled customer experience.

The Partner Management Supervisor is responsible for overseeing contact center campaigns for BPO vendors providing Optimum services, ensuring quality, compliance, and cost-effectiveness of work. Responsibilities include managing performance, coaching staff, creating reports, building partnerships, and implementing sales strategies. Qualifications include a Bachelor's degree, at least two years of lead or supervisor experience in a contact center environment, and three years in the cable/telecommunications industry. Strong analytical and people management skills are required.

The Workforce Planning Analyst at Optimum is responsible for strategic forecasting, capacity planning, and collaborating with business partners to meet company goals. They support the Sales organization for Residential and Commercial footprints, undertake budget preparation, reporting assignments, and project management. Key responsibilities include eliciting requirements, engaging with customers, driving business units, and developing requirements specifications.

Optimum, a leader in connectivity, is seeking a Vice President of Frontend Engineering to lead the software engineering team in developing web, mobile, and connected TV apps. The VP will focus on delivering user-centric products, driving engineering strategy, and ensuring customer satisfaction. Responsibilities include team leadership, product vision, process improvement, collaboration, architecture design, data analysis, and policy compliance.

The Customer Care Manager at Optimum oversees the Billing and Administrative team to maintain the quality of orders processed for Lightpath customers. Responsibilities include staff management, training, monitoring metrics, compliance with regulations, and overseeing E911 information for customers.

The Business Process Analyst at Optimum plays a critical role in streamlining operations, boosting efficiency, and driving profitability by identifying and improving business processes. Responsibilities include analyzing existing processes, proposing solutions for optimization, implementing process improvements, and tracking results. This role requires understanding of sales cycles, product knowledge, and collaboration with various departments to enhance sales processes.

Lead Project Manager responsible for directing medium to complex projects through implementation to meet business requirements and customer needs. Ensures successful launch of products, manages projects across multiple business groups, and delivers functionality on-time and on-budget. Coordinates resources, develops timetables, tracks expenses, and facilitates team collaboration. Manages project team members, prepares proposals, and provides detailed project status updates.

As a Community Account Manager, you will be responsible for growing and maintaining market share by selling to new movers, win-back customers, and upgrading existing customers. You will manage relationships with property staff, conduct marketing events, and coordinate with internal departments to ensure exceptional service delivery.

The Director of Business and Innovation at Optimum is responsible for identifying, evaluating, and pursuing opportunities to integrate AI-driven solutions into products and services. The primary goal is to drive revenue growth, increase customer engagement, and improve operational efficiency through the strategic implementation of generative AI technologies.

Seeking a highly experienced Senior Director to lead Customer Journey Design & Transformation team at Optimum. Responsibilities include creating and executing CX strategies, leading a team of designers and analysts, advocating for the customer, analyzing feedback, and streamlining processes for exceptional customer experiences.

The Manager BSS/OSS Operations at Optimum will oversee and be responsible for all daily activities and the overall health and operation of all business-critical systems. Responsibilities include leading a high-performing team, ensuring quality deliverables within budget, and providing ongoing support for the OSS/BSS solution.

The Engineering Manager - Developer Tools and Automation role at Altice USA involves managing a team to build tools and processes that improve productivity, efficiency, and reliability of software products. Responsibilities include creating a software development strategy, implementing tools and automation roadmap, automating testing capabilities, enabling faster software releases, and optimizing technical processes.

The Network Services Manager of Workforce Management is responsible for delivering strategic and operational workforce plans to meet customer service level expectations. Responsibilities include coordinating activities, tracking resource allocation, forecasting staffing plans, and partnering with cross-functional teams.

The Senior OMS Readiness Specialist at Optimum will lead sales enablement and engagement efforts for the Optimum Market Structure (OMS) sales organization. Responsibilities include developing and implementing sales readiness programs, tools, and resources to support sales teams in driving business growth. The role involves collaborating with cross-functional teams, designing training programs, and tracking key sales readiness metrics.