Technical Account Manager
Greater NYC Area
4 days ago
As a Technical Account Manager, you will understand and appreciate that our customers are the heart of our business. The Particle Account team is responsible for managing all of our strategic relationships, helping customers use our platform in the most value-add ways, and driving revenue growth.
In this role, you’ll manage relationships that include points of contact who are CEOs, CTOs, Product Managers and Lead Engineers. You will be responsible for determining our account strategy for key accounts and manage the upsell and renewal opportunities with them. You will work closely with our Head of Product to ensure customer feedback is communicated and that customers are developing against the API properly. You will view yourself as the customer’s internal voice and are responsible for understanding their needs and adoption challenges.