Pencil Benefits Overview

Create advertising, digital, and print assets using generative AI and Adobe Creative Cloud. Translate briefs into polished, on-brand creative work, manage multiple requests, conduct quality reviews, brief and guide creative teams, present AI workflows to clients, and collaborate with Producers, Creative, and Product teams. Improve creative systems, templates, and workflows while staying current with emerging AI and design technologies.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.

Own the commercial and strategic health of a SaaS customer portfolio, including renewals, expansion, QBRs, account planning, stakeholder relationships, and proactive communication. Partner with customer success counterparts and agency partners to align platform experience with account strategy. Maintain accurate client documentation and identify upsell opportunities by understanding customer goals, usage patterns, and business value.