Perchwell Offices

Serve as frontline owner for customer issues from intake to resolution. Troubleshoot technical product, data, and integration problems; collaborate with Product and Engineering to escalate bugs; train and improve AI support tools; create and maintain help documentation; surface customer insights to influence product decisions; and improve support processes for scalability and better customer outcomes.

Lead design, build, and scale Perchwell's Android app. Own projects end-to-end, shape Android architecture, collaborate with backend/product/design/QA, accelerate feature delivery, and ensure reliability, performance, and maintainability of mobile experiences.

Lead design, development, and scaling of Perchwell's iOS app. Own major projects end-to-end, shape mobile architecture, improve reliability and performance, and collaborate with backend, product, design, and QA to deliver high-quality mobile experiences.