Plenful Benefits Overview

Leads and develops a six-person Technical Customer Success team while managing a customer portfolio. Provides hands-on guidance for SQL, API, healthcare integration, configuration, and product investigations; leads complex escalations; improves triage, documentation, tooling, automation, and training; tracks team and resolution metrics; and partners with Account Management, Product, Engineering, Support, and Implementation to improve customer outcomes.

Lead and mature Plenful’s company-wide security program across application, cloud, infrastructure, security operations, incident response, compliance, and customer trust. Manage a small team, establish security roadmaps and controls, partner with engineers on vulnerability remediation and secure development, strengthen AWS and AI/ML security, oversee SOC 2, HIPAA, and HITRUST initiatives, and communicate security risks to executives, customers, auditors, and cross-functional stakeholders.

Set technical direction for production AI agents, LLM and vision-language model post-training, evaluation, MLOps, and data improvement systems. Architect agent orchestration, retrieval, observability, and failure recovery; establish quality and release standards; and ship measurable model improvements. This hands-on individual contributor will co-own the ML roadmap, lead technical reviews, mentor engineers, support hiring, and implement privacy-conscious, HIPAA-aware practices.