Plenful Benefits Overview

Lead end-to-end product development for healthcare operations AI platform: discovery, roadmap, execution, and commercial outcomes. Translate complex workflows into scalable solutions, define success metrics, build customer feedback loops, ensure HIPAA and regulatory-compliant design, and work closely with engineering, design, go-to-market, and executive leadership.

Own day-to-day accounting for a fast-growing healthcare SaaS startup: run month-end and year-end close, journal entries, reconcile GL, manage revenue/billing, AP/AR, corporate card and payroll (Ramp, Rippling), ensure data integrity across Campfire, Salesforce and Replit, and drive systems, automation, and AI-driven efficiencies.

Own customer relationships from implementation through retention and expansion. Monitor account health, run usage and ROI analyses, lead business reviews, manage implementations with technical teams, identify expansion opportunities, and set standards for clear customer communication and scalable, data-driven processes.