Jobs at PNC Bank

The Product Manager Lead oversees product development, collaborates with stakeholders, and drives product strategies to enhance customer experience and financial results.

The Solution Architect Sr designs and supports enterprise collaboration solutions centered around Microsoft Teams, ensures security and performance, integrates various technologies, manages incidents, and collaborates with stakeholders for effective communication and delivery.

Lead analysis of business requirements and production specifications for technology applications. Define system scope, recommend solutions, document constraints, and direct process improvement initiatives for internal business groups.

Lead a team of software engineers supporting critical retail-banking applications. Design and develop software solutions, provide technical guidance, review code and documentation, troubleshoot complex incidents, and apply SRE practices. Maintain on-call rotation for after-hours critical incidents. Use OpenShift, Hogan, Dynatrace, and Linux; collaborate on releases and modernize application delivery.

Lead architecture, integration, installation, upgrade, and enterprise implementation of Privileged Access Management tools (CyberArk, Entra, BeyondTrust). Design and code complex software solutions, align business strategy with technology, provide technical guidance, and lead problem-solving and documentation for PAM initiatives.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Lead UI architecture and design for responsive web applications; build reusable components with Angular/React/Vue and TypeScript/JavaScript; integrate UIs with RESTful microservices; enforce accessibility, security, testing, and CI/CD standards; mentor developers and collaborate with UX, backend, and DevOps teams in Agile environments.

The role involves supporting production environments, troubleshooting incidents, upgrading systems, and training staff on Hogan migration. It emphasizes monitoring system performance and ensuring compliance with technology standards.

Lead escalation point for enterprise service desk: provide multi-channel (chat/ticket/phone) technical support, troubleshoot hardware/software/network issues, manage incidents in ServiceNow, coach junior analysts, identify process improvements, and uphold security and customer service standards in a remote environment.