Jobs at Point C

Leads Point C’s enterprise analytics strategy, data platforms, governance, reporting, and insights delivery. Builds trusted analytics for brokers, employers, sales, operations, finance, and clinical teams; oversees data integration, quality, standardization, and acquisition-related analytics. Develops a scalable agile analytics organization and aligns roadmaps, metrics, and delivery standards with business growth and executive decision-making.

Lead and build the Stop-Loss Operations function, unifying legacy teams and platforms, ensuring accurate policy setup, filings, renewals, and claims reimbursements. Implement controls, SOPs, quality audits, KPIs/SLAs, and root-cause corrective actions. Manage and coach stop-loss staff, partner with carriers/MGUs and Account Management, and support platform migrations to improve compliance and drive toward zero processing errors.

The Account Manager is responsible for managing key client accounts, ensuring satisfaction and retention, and fostering long-term partnerships while overseeing client lifecycle activities.

Lead enterprise-wide Zendesk configuration and roadmap: translate stakeholder needs into platform enhancements, manage integrations, roles, permissions, reporting, vendor relationships, rollout, training, and ongoing support to optimize service operations across Claims, Client Services, and Account Management.