PointClickCare Benefits Overview

Own product strategy, roadmap, backlog, and delivery for senior living healthcare software. Partner with engineering, UX, clinical, customer success, sales, and marketing teams to discover customer needs, prioritize investments, manage agile delivery, launch products, and improve outcomes. Serve as the customer voice, define requirements, evaluate competitive opportunities, quantify ROI, and guide products through the full lifecycle, including AI-powered care workflows.

Leads enterprise application development across Salesforce, NetSuite, billing, and integrated platforms. Designs and implements complex solutions, automates testing and workflows, performs incident analysis, improves architecture and integrations, and reduces technical debt. Acts as a subject matter expert, mentors engineers, reviews code, guides vendors, promotes DevOps and AI adoption, and supports strategic modernization initiatives.

Own the revenue cycle management product strategy, roadmap, investment cases, and measurable outcomes for foundational financial workflows in senior care. Lead customer discovery, prioritize platform capabilities, guide cross-functional delivery, define data foundations, and support adoption and go-to-market execution. Partner with engineering, UX, sales, marketing, customer success, legal, and customers to deliver scalable healthcare technology products.