Jobs at PointClickCare

Seeking dynamic sales professionals in healthcare, SaaS, or enterprise software to join PointClickCare and make a difference through innovative technology.

The Content Designer will create and develop user-centered content, collaborating with UX Designers and Engineers while advocating for user needs and best practices in content design.

The Income Tax Manager will manage income tax reporting and compliance for US and Canadian tax, mentor team members, and support special projects.

The role involves engaging with customers and improving their experience in healthcare operations, utilizing AI and innovative technology.

Join the Senior Care Advanced Insights team to support BI, analytics, and AI-powered reporting for skilled nursing and senior care. Collaborate with Product, Engineering, and Data to manage backlog, define user stories in JIRA/Aha!, deliver reporting features, integrate new datasets and visualization tools, and validate product-market fit with customers to improve clinical and operational outcomes.

Design, build, and optimize AI-driven customer success automations using no-code/low-code tools and LLM APIs. Identify use cases across the customer lifecycle, integrate solutions with enterprise platforms, apply prompt engineering and RAG patterns, monitor performance, and collaborate cross-functionally to scale AI-enabled workflows while maintaining responsible AI practices.

The Product Manager will own product strategy and execution for Senior Living products, focusing on workflows like census data. Responsibilities include managing backlogs, collaborating with cross-functional teams, and enhancing the customer experience through data-driven solutions.

The Solutions Analyst is responsible for managing technical interactions, troubleshooting complex issues, and advocating for customers, while ensuring effective cross-department communication and maintaining product knowledge.

Product Manager for Data Platform owning roadmap and backlog to operationalize datasets, ensure trusted, well-modeled data, collaborate with engineering and product teams, run discovery with domain experts, enable data cataloging and governance, monitor data health and adoption, and drive cross-team alignment.

Provide technical customer support for PointClickCares cloud-based healthcare software, troubleshooting simple to moderately complex issues, documenting via help desk tickets, using knowledge base resources, collaborating cross-functionally, meeting service KPIs, and supporting long-term care facility workflows. Role requires rotating shifts and occasional overtime/on-call.

Build and own a versioned, documented gold data layer from silver Lakehouse sources for AI research. Transform, validate, and curate multi-modal datasets, build reusable Databricks/PySpark pipelines, automate quality and labeling, support researcher workflows, and maintain lineage and dataset snapshots for model development and evaluation.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Quota-carrying field sales role driving revenue across a territory of payer accounts through strategic account planning, consultative selling, and complex deal execution. Builds executive relationships, aligns solutions to customer outcomes, negotiates deals, and orchestrates internal partners. Uses CRM, sales enablement, and approved AI tools to manage pipeline, forecast, and improve productivity.

The Senior Product Manager will lead the AI product roadmap for Revenue Cycle Management, focusing on AI-driven billing solutions and metrics measurement, while collaborating with cross-functional teams to deliver value.

The Senior Product Manager will own the platform services roadmap, manage APIs and shared services, engage cross-functional teams, and drive product value, ensuring alignment with company strategy and customer needs.

The role involves applying AI/ML techniques to develop model systems for healthcare, collaborating across teams, and conducting R&D.

The Technical Program Manager at PointClickCare will orchestrate complex initiatives across products and platforms, driving clarity, alignment, and measurable impact while using AI to enhance delivery and decision-making.

The Database Reliability Engineer manages and maintains cloud-based database infrastructures for SaaS applications, focusing on automation, process improvement, and collaboration with engineering teams.

Lead data-focused business analysis: elicit and document requirements, model data and processes (As-Is/To-Be), design data flows, support integrations, migrations, EDW/reporting decisions, mentor team members, and drive data governance and cataloguing across enterprise systems.

The Sr Solutions Analyst focuses on providing exceptional customer support for cloud-based healthcare solutions, resolving technical queries and complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.