Lead technical oversight and management of underwriting operations and third-party fulfillment. Build and improve underwriting workflows, SOPs, SLAs, and QC. Configure underwriting systems, conduct 2nd-level reviews, manage escalations, train teams, and partner with engineering to scale compliant, high-quality mortgage origination.

Lead and manage closing and post-closing operations, oversee third-party fulfillment partners, develop SOPs, workflows, SLAs, and QC, provide technical guidance to engineering, conduct second-level reviews, train teams, and ensure regulatory compliance and on-time funding.

Serve as a senior operational partner to originating customers, owning end-to-end issue resolution, ensuring loans progress to CTC and close on time, preventing compliance risks, and partnering with underwriting, product, and engineering to improve automated workflows.

Own end-to-end delivery of closed loans to investors and whole-loan purchasers, manage suspense, rebuttals, and curative documentation, lead offshore post-closing teams, track purchase timelines and cash timing, serve as primary escalation for delivery disputes, and drive reporting, SLAs, and process improvements to reduce defects.