Jobs at Pylon

Own end-to-end accounting operations for a mortgage platform, including AP/AR, accruals, monthly close, loan-level accounting, funding reconciliations, gain-on-sale, investor settlements, controls, reporting, and audit readiness. Partner with the CFO to build an automation-first finance function, configure integrations, define system requirements, and automate processes across the general ledger, loan origination, warehouse funding, and reporting systems.

Lead Pylon’s underwriting domain, including credit policy, quality, exceptions, controls, and escalation processes. Translate underwriting expertise and guidelines into requirements for the Decisioning platform, establish monitoring and QA mechanisms, analyze automation and manual-review metrics, and partner with Product, Engineering, Compliance, Processing, Capital Markets, and Account Management. The role focuses on safely expanding automated mortgage decisions while maintaining credit quality and addressing complex underwriting scenarios.

Owns mortgage processing expertise and operating strategy from loan submission through underwriting readiness. This role standardizes workflows, identifies automation opportunities, defines exception handling, SLAs, controls, and performance metrics, and translates expert processing judgment into product requirements. The Head of Processing partners with underwriting, product, engineering, and account management teams to improve throughput, quality, cycle time, and automation coverage while building scalable human-review and training systems.

Owns mortgage post-closing operations from funding through downstream readiness. Defines controls, quality standards, exception workflows, KPIs, and escalation paths; translates mortgage document, collateral, deficiency, and reconciliation expertise into product requirements. Partners with Product, Engineering, and lending teams to automate workflows, reduce defects and rework, establish QA operations, and scale funded-loan volume without proportional manual cleanup.

Own mortgage closing and funding operations from clear-to-close through funding. Translate workflows, settlement nuances, controls, and expert judgment into automation requirements and operating rules. Build review queues, SLAs, escalation paths, quality standards, and metrics while reducing redraws, delays, defects, and manual work. Partner with underwriting, account management, post-closing, product, and engineering teams, and develop the expert operations layer needed to support increasing loan volume.

Own the broker-facing account management experience at Pylon. Build service standards, escalation processes, communication systems, KPIs, and operating cadences while partnering cross-functionally to resolve issues and eliminate recurring mortgage workflow friction. Develop the team as needed and distinguish between problems requiring operational solutions and those requiring product improvements, enabling significant loan-volume growth without degrading broker service.

Build Pylon's audience and movement by owning channel strategy, creating opinionated and original content, growing founder and brand presence, running rapid growth experiments, and activating communities, media, and influencers to convert curiosity into customers.