Vice President, Customer Success
1 day ago
Manage and lead the Customer Success team, which is accountable for post sales services and delivery, including initial implementation, ongoing customer health and referencability, overall contract management including execution to terms, management of revenue risk, ownership of renewals and upselling Quartet’s technology and services.
Through advancement of relationships owned by Customer Success Account Executives or via direct involvement, manage C-level, enterprise-scale stakeholder relationships with major health plans and other customers ensuring that our objectives are in alignment with their strategy and that our customers are seeing ROI and impact from their investment in Quartet.
For existing book of business, lead revenue management activities within the company. In partnership with the Quartet finance team, prepare and deliver monthly revenue reviews, establish mechanisms for providing accurate risk and growth projections, and execute mitigation plans if targets are at risk.