Rent The Runway Careers In New York
54

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Content
Tap to close

Director of IT Operations

Rent the Runway
Greater NYC Area
22 hours ago
+38
The Director of IT Operations, will be responsible to lead IT for all of Rent the Runway’s physical locations (Corporate, Fulfillment/Warehouse, Retail). You will lead multiple, high visible projects, as well as be responsible for the overall delivery and execution of these initiatives with standard SLAs. This is a hands on role that includes implementation of new infrastructure services, methods, maintenance, and roadmaps development for existing infrastructure, as well as expansion to new sites for a high growth and scale. You will serve as a leader on the team and drive the maturity of processes and people within IT networking, systems, and support.

Manager, Logistics

Rent the Runway
Greater NYC Area
2 days ago
+38
About Us: At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer

Director, Growth Marketing (Performance Media)

Rent the Runway
Greater NYC Area
2 days ago
+38
We are seeking a Director, Growth Marketing (Performance Media) to lead our SEM, Paid Social, Affiliate, Remarketing, and Programmatic marketing channels. In this role, you will oversee the performance marketing team, driving strategy and execution across our media channels. The ideal candidate has a deep understanding of performance marketing and acquisition KPIs, has a highly analytical and technical skillset, and thrives in a fast-moving, rapidly evolving organization.

CX Operations Associate

Rent the Runway
Greater NYC Area
2 days ago
+38
As a CX Operations Associate, you will be supporting our Customer Experience team’s third party tools, including phone and email software. Your focus will be day to day administration, looking ahead for roadmap improvements or recommendations. You will identify problems, create solutions, and efficiently communicate interdepartmentally as the expert in our CX systems. 

Receptionist

Rent the Runway
Greater NYC Area
2 days ago
+38
As the Receptionist, you will be the face of Rent the Runway, greeting and assisting guests and helping to ensure the office runs smoothly at all times. You will be the support link internally and externally, and be part of a team of problem solvers who work together to achieve operational excellence. You will have the unique opportunity to work in a fast paced, vibrant office environment and build relationships with key executives and employees as you learn about our business. If you are excited about contributing to the continued success of Rent the Runway and are a positive, outgoing self starter, keep reading. 

Office Operations Manager

Rent the Runway
Greater NYC Area
2 days ago
+38
As the Office Operations Manager, you will be the key to operational excellence and problem solving within our four walls, building strong relationships with all employees and external partners. You will wear lots of different hats and be an integral part of the team, performing various administrative tasks to support business needs. You will have the unique opportunity to work in a fast paced, vibrant office environment and help shape the future of how we interact with our physical space. If you are excited about contributing to the continued success of Rent the Runway and are a positive, outgoing self starter, keep reading. 

Executive Assistant

Rent the Runway
Greater NYC Area
2 days ago
+38
 As Executive Assistant, you will serve as critical support to our Chief People Officer and Chief Technology Officer, providing administrative support in all day to day needs. You will be expected to manage their calendars, keep them organized, informed, and on time. In this exciting role, you will have the opportunity to interface with a diverse group of important executives internally and externally, acting as a key representative of the RTR brand.

Team Lead, Operations

Rent the Runway
Greater NYC Area
3 days ago
+38
The Team Lead is responsible for a specific department within a fulfillment and distribution environment. They lead a team of associates around safety, production, cost and quality all while driving a positive employee experience. A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Manager, Operations

Rent the Runway
Greater NYC Area
3 days ago
+38
The Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Claims Team Lead

Rent the Runway
Greater NYC Area
3 days ago
+38
As a Team Lead, CX Operations Claims at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences at the last mile. Your primary focus with be managing and mentoring a quickly growing team of Courier Claims Associates, who focus on supporting carrier and customer relationships. You will partner cross-functionally as the primary contact for all carrier communication and work directly with the transportation team. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working cross-functionally with our transportation department to escalate and resolve issues.

MS Dynamics Administrator

Rent the Runway
Greater NYC Area
3 days ago
+38
Responsible for the functionality of key processes within the ERP system. Support the development of software to interface with ERP such as EDI, SFTP, and other data exchange platforms. Play a key role as an ERP technical expert and system administrator. Design and implement simple and innovative solutions for removing operational risks and automating key internal financial processes such as accounts payable, and month end reporting. Design and develop solutions that integrate our financial systems and processes with our in-house supply chain systems. Support process reengineering efforts across the Finance organization to ensure a flexible and consistent delivery of financial results. Establish strong working relationships with internal and external partners. Lend product expertise as necessary. Provide day-to-day operational support through issue resolutions and ongoing maintenance. Guide the business in utilizing platform functionality to the best extent possible, including the review of business processes and system integration challenge.

Engineering Manager

Rent the Runway
Greater NYC Area
3 days ago
+38
As an Engineering Manager at Rent the Runway, you will directly contribute to our technical strategy, deliver some of the most innovative products in class, and collaborate with the best engineers in the industry. Our passion is to deliver experiences that make our users fall in love with us again and again. Many of our millions of members have used Rent the Runway for the most important events in their lives, and in the process, we are changing the meaning of ownership and revolutionizing retail.

Senior Photo & Video Content Producer, Creative

Rent the Runway
Greater NYC Area
4 days ago
+38
We are looking for a creative, extremely proactive and organized Senior Producer, Creative to be apart of the end-to-end execution of Rent the Runway’s multi-faceted creative production team -- with an emphasis on the production of photo/video assets for use across our various channels (e-commerce platform, mobile app/desktop experiences, retail, paid social, organic social, internal initiatives, etc). This is a highly cross-functional role that includes collaboration with internal teams and external partners, as well as driving progress and timely delivery of assets for both.  Ideal candidates are highly passionate for photography, video, and the creativity involved in putting together the puzzle that is a successful production for the channels outlined above. You have strong relationships with a network of photographers, videographers and talent agents that you are ready to call on. You have an eye for good creative and a pulse on trends within the fashion/e-commerce industry. Most importantly, you possess a strong knowledge of best practices and trends in Production from your experience and are able to apply them using intuition.

Sr. Manager, Dry Cleaning Operations

Rent the Runway
Greater NYC Area
5 days ago
+38
We are growing quickly and are looking for a Senior Manager, Dry Cleaning Operations who can scale our dry cleaning division across the network with the company’s growth and be the resident expert in cleaning practices and process. The role is accountable for setting standardized practices including equipment, solvents, garment testing and vendor relations within the dry cleaning division across our dream fulfillment centers. The Senior Manager is responsible for guiding and developing local leadership by educating, mentoring, and coaching around best practices in the industry. They are responsible to maintain the highest levels of safety, production, cost and quality while ensuring a positive customer experience.

Staff Engineer, Product Security

Rent the Runway
Greater NYC Area
5 days ago
+38
As a Staff Engineer on the Product Security team at Rent the Runway, you will directly contribute to our product security strategy for our internal and public applications. This includes scaling our authentication, authorization, session management, anti-fraud tools, data privacy and other compliance-related controls. You will work closely with both the security team and with engineering teams across the organization to implement new features, provide security design and implementation guidance and perform secure code reviews.

Data Platform Engineer

Rent the Runway
Greater NYC Area
5 days ago
+38
Data platform engineers at Rent the Runway design and implement core components of our data platform. You will work collaboratively with the data science and analytics teams to ship scalable tools that dramatically enhance their productivity and impact on the business. You will iterate on our platform for machine learning model training, build a framework for scheduling and execution of large batch compute jobs, implement continuous monitoring, automate the deployment of python services as first-class citizens in a microservice architecture, etc.

Network Architect

Rent the Runway
Greater NYC Area
5 days ago
+38
The position of Network Architect will be the leader of Rent the Runway’s networking team and be accountable for the design, implementation, support, and strategic architecture vision for connectivity within the Rent the Runway WAN. Viewed as the subject matter expert for everything routing and switching and are passionate about the tech that they build and deploy.

Sr Manager, Operations

Rent the Runway
Greater NYC Area
6 days ago
+38
The Senior Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Senior Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Recruiting Specialist

Rent the Runway
Greater NYC Area
6 days ago
+38
In this position you will serve as a critical recruiting partner for the Operations Team. As the Junior Recruiter, you will support the Operations Team in full life cycle recruiting to include sourcing, screening, interviewing, evaluation and offer negotiation process. In this exciting position, you will have the opportunity to deal with a diverse group of important stakeholders internally and externally, acting as a key representative of the RTR brand.

Store Operations Manager

Rent the Runway
Greater NYC Area
6 days ago
+38
As the Operations Manager, you will be responsible for leading the daily operations of a fast paced ever changing business. This role will develop structure and process for our inventory management to build a world class operation! She/he will work to build a productive and organized team of inventory associates and leads, and will report directly into the Store Leader. Do you think you have what it takes to dream big in our dream closet? 

Software Development Engineer in Test

Rent the Runway
Greater NYC Area
6 days ago
As a Software Development Engineer in Test you will work directly with our software scrum teams to ensure we are moving quickly while delivering a great experience to our customers. You must have knowledge in software testing methodologies, automation best practices, and system development life cycle (SDLC). This position requires someone who has experience working with teams of engineers, is very detail oriented, and who understands infrastructure operations and application development methodologies. You will design and write automated programs for functional testing, integration testing, performance testing, and sanity testing. After test phases, the engineer will be responsible for monitoring results, defect logging, and validation of defect fixes. You will also be responsible for creating a scalable and reusable automation framework that will be used by engineers across multiple teams. You’ll also collaborate with leads from across the engineering org to knowledge share best testing practices and deployment workflows. 

Freelance Retoucher, Creative

Rent the Runway
Greater NYC Area
6 days ago
Rent the Runway is looking for a Freelance Retoucher to work closely with a team of Art Directors, Stylists, and Retouchers to produce high-quality imagery in a high volume, fast-paced work environment. This role will require the Retoucher to retouch, crop and upload all digital assets for Rent the Runway, including on-figure, on-form, still life and editorial imagery. The candidate should display strong Photoshop skills including high-end skin retouching techniques and acute color correcting ability. Candidate must have strong communication skills, be self-motivated and enthusiastic. The ideal candidate will have 5+ years of retouching experience in an e-commerce and/ or luxury photo studio environment. Candidates must submit a portfolio along with a resume to be considered and must have demonstrated fashion experience and passion.

Senior Designer, Creative

Rent the Runway
Greater NYC Area
6 days ago
Rent the Runway is seeking a Senior Designer to join our growing Creative team. As Senior Designer, you will be responsible for owning the Rent the Runway visual design identity and overseeing its application across channels, both in practice (ie directly executing design work) as well as in oversight (ie overseeing the visual design executions of the Visual Design team). Executions of the Rent the Runway visual design system include but are not limited to the following channels: Paid, Email, Social, Site, App, Retail/ IRL, etc. You will work in concert with our Art Director and Vp - Design and Production to ensure that the visual design standards are both upheld as well as evolved and refined over time. The ideal candidate has a passion for visual design and for evolving expertise in this area, as well as nurturing and growing younger design talent. 

Senior Front End Engineer

Rent the Runway
Greater NYC Area
6 days ago
As a Senior Front End Engineer at Rent the Runway, you are someone who prioritizes creativity and user experience alongside great code and curiosity. Your opinions on architecture and design are informed by your experience building applications supporting large user bases, but you’re still always open to learning more and working with a team to try new approaches and iterations on your features and products. As a Senior Front End Engineer on our Consumer Engineering team, you will work in a cross functional pod of Engineers, Product Managers, & Designers to create beautiful UI components for our passionate member base.

Junior Photographer, Creative

Rent the Runway
Greater NYC Area
1 week ago
Rent the Runway is looking for a Junior E-commerce Photographer to work closely with a team of Producers, Stylists, and Retouchers to produce high-quality imagery in a high volume, fast-paced work environment. This role will require the Photographer to possess a strong technical knowledge of camera hardware and capturing software and full comprehension of modern studio lighting schemes, fashion trends and the importance of an acute attention to detail. Candidate must have strong communication skills, be self-motivated and enthusiastic. The ideal candidate will have 2+ years of studio experience in an e-commerce and/ or luxury photo studio environment. Candidates must submit a portfolio along with a resume to be considered and must have demonstrated fashion experience and passion.

Back End Engineer - Mobile Core

Rent the Runway
Greater NYC Area
1 week ago
As a Back End Engineer at Rent the Runway, you will directly contribute to our technical strategy, deliver some of the most innovative products in class, and collaborate with the best engineers in the industry. Our passion is to deliver experiences that make our users fall in love with us again and again. Many of our millions of members have used Rent the Runway for the most important events in their lives, and in the process, we are changing the meaning of ownership and revolutionizing retail.

Director of Data Products

Rent the Runway
Greater NYC Area
1 week ago
This is one of the critical leadership roles at RTR, a data-driven company that is changing the way women get dressed. In this role, you will manage all data product efforts across the business - consumer/website, marketing, operations, and inventory. You will grow and manage a team of data scientists who have technical savvy and the ability to understand how their work drives business results. You will partner with C-level executives and the rest of senior leadership to shape and support our data strategy and develop a roadmap for internal and customer facing data products.

Director, Payments and Corporate Expenses

Rent the Runway
Greater NYC Area
1 week ago
Oversee ongoing operations of the Accounts Payable team in a very fast paced, high volume, high growth, and high demand environment, which is in the process of transitioning from manual to automated processes. Lead the team of 6 to 8, including an experienced AP Manager. Review and approve large invoice and payment runs daily. Act as a subject matter expert to strategically drive various transformation initiatives around system integrations, process automation, and scaling of AP processes. Introduce and develop robust AP best practices to support the most efficient workflow while operating in a manual environment, and continue to scale the processes post automation. Ensure that daily work is properly prioritized and addressed in a timely manner to avoid backlog and inefficiencies. Lead and manage company-wide corporate T&E policies and practices. Engage with external vendor(s) to implement more robust corporate expense management systems and tools.

Accounts Payable Administrator

Rent the Runway
Greater NYC Area
1 week ago
We are looking for a hard-working, highly motivated Accounts Payable Administrator to join our strong Accounting group. You will play a key role on the Accounts Payable team during an exciting period of high growth and process transformation. This is a great opportunity to be a part of a fast-paced, extremely successful, high-energy company.

Retail Trainer

Rent the Runway
Greater NYC Area
1 week ago
As the Retail Trainer, you will create, develop and facilitate ongoing training materials for retail stores. You’ll observe operational processes, system challenges and customer interactions in stores to assess training opportunities, while working closely with internal departments to understand key business objectives and consistently translate these into tactical training materials.

Manager, Growth Marketing (Paid Social)

Rent the Runway
Greater NYC Area
1 week ago
We are seeking a Manager, Growth Marketing (Paid Social) to build and manage our paid social channels. This is a highly analytical, data-driven role responsible for day-to-day strategy and execution of our paid social channels (FB/IG/Pinterest/etc) to increase traffic, conversion and revenue. 

Senior Product Designer

Rent the Runway
Greater NYC Area
1 week ago
We are looking for an experienced Senior Product Designer to join our growing Design team. The ideal candidate is someone who is extremely passionate about developing design solutions driven by real customer data, and strives to turn these insights into best-in-class experiences across web and native app interfaces. You will not only have a mastery of interface design, but also think about design in systematic ways. You will work collaboratively with other UI and UX designers, marketing managers, product managers, engineers, and other key stakeholders and be a strategic partner to the Lead Product Designer.

Software Development Engineer in Test (SDET) - Mobile

Rent the Runway
Greater NYC Area
1 week ago
As a Software Development Engineer in Test you will work directly with our software scrum teams to ensure we are moving quickly while delivering a great experience to our customers. You must have knowledge in software testing methodologies, automation best practices, and system development life cycle (SDLC). This position requires someone who has experience working with teams of engineers, is very detail oriented, and who understands infrastructure operations and application development methodologies. You will design and write automated programs for functional testing, integration testing, performance testing, and sanity testing. After test phases, the engineer will be responsible for monitoring results, defect logging, and validation of defect fixes. You will also be responsible for creating a scalable and reusable automation framework that will be used by engineers across multiple teams. You’ll also collaborate with leads from across the engineering org to knowledge share best testing practices and deployment workflows. 

Retail Visual Director

Rent the Runway
Greater NYC Area
1 week ago
As the Retail Visual Director, you will be responsible for elevating and overseeing the customer experience within our stores through effective visual presentation, and will act as the custodian of the RTR brand on the local scale. In this role you will lead and inspire a retail team by taking a hands on approach, and ultimately create an environment that is engaging to the customer, and in line with the RTR brand vision. We’re looking for someone who is a leader, and a project manager with extensive retail visual merchandising experience, marketing and branding awareness, as well as a strong aesthetic understanding. This role will report to the Sr Director of Retail Operations. 

Operations Associate

Rent the Runway
Greater NYC Area
1 week ago
Rent the Runway is looking for Operations Associates to join the growing team at our Flagship Store location in NYC. In this role, you will be our expert closet operator, embodying our mission to empower women to feel amazing and provider her with the ultimate dream closet experience. You will support the team through every phase of the RTR operating journey: from managing inventory from our Dream Fulfillment Center, to maintaining in all areas of the customer pick-up and drop off. As an Operations Associate, you will be trained on all aspects of the RTR brand as well as critical systems and tools and will have the opportunity to be exposed to various aspects of the business.

Security Team Lead

Rent the Runway
Greater NYC Area
2 weeks ago
The role is required to maintain accurate daily, weekly and monthly metrics to report to onsite management teams and corporate based reporting processes. You will support management’s efforts to ensure compliance with all company security expectations, protection of equipment, assets, and people. You will conduct risk assessments in the facility, and recommend appropriate risk mitigation measures to Management. 

Director of Engineering, Inventory Innovation

Rent the Runway
Greater NYC Area
2 weeks ago
Build out both a technical strategy and an engineering team to develop products that will manage, assess, & track the quality of items we own and increase their longevity. You'll report directly to our VP of Engineering for Inventory and Operations, and are responsible for finding unique, creative, technical solutions to some very complicated business needs that will continue to drive the success of our company into the future. This role will be primarily located at our NYC HQ but will frequent our Warehouse in Secaucus, NJ. We’re looking for someone who can think creatively around our full inventory lifecycle; manufacturing, repairs, quality tracking, and overall customer happiness.

Senior Experience Designer

Rent the Runway
Greater NYC Area
2 weeks ago
We’re looking for a smart and curious Senior User Experience Designer with demonstrated experience managing UX projects in a collaborative environment. You’re the perfect candidate for the role if you have discerning taste in interfaces, interaction design and digital experiences. You also can perform under pressure, act with professionalism, maturity, and have the ability to seamlessly manage complex digital initiatives, all while bringing energy and creativity to work each day. 

Weekend Team Lead, Customer Experience

Rent the Runway
Greater NYC Area
2 weeks ago
As a Weekend Team Lead at Rent the Runway, you will be responsible for leading and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates as well as overseeing ~15 rotating Customer Experience Associates staffed to work over the weekend. Your day to day will consistent of providing coaching and mentorship to exceed our service level goals and deliver exceptional customer experiences. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues. 

General Manager, Operations

Rent the Runway
Greater NYC Area
2 weeks ago
The General Manager is responsible for guiding and developing leadership by motivating, mentoring, and coaching. They are responsible for engaging total building across divisions, departments and shifts to maintain the highest levels of safety, production, cost and quality while ensuring a positive employee experience. As the General Manager, you will be a servant leader: diving in, rolling up your sleeves, supporting the growth and development of the team, and dedication to the success of your team. 

Staff iOS Engineer

Rent the Runway
Greater NYC Area
2 weeks ago
At Rent the Runway, you will architect, design, develop, deploy and operate iOS applications that are used daily by our passionate members. You‘ll be the technical leader for a department, contributing hands-on in a team, while leading technical projects spanning multiple teams. We are looking for someone who can drive development and delivery, architecture & evangelize best practices in mobile. We believe that every person deserves a “Cinderella” experience, whether they are a first time user or monthly subscriber. Many of our millions of members have used Rent the Runway for the most important events in their lives, and in the process, we are changing the meaning of ownership and revolutionizing retail.

Staff Engineer, Digital Community

Rent the Runway
Greater NYC Area
2 weeks ago
As a Staff Engineer for Community at Rent the Runway, you will directly contribute to our technical strategy by building social networking features to further unite our vibrant community of members all while collaborating with top engineers in the industry. Our passion is to deliver experiences that make our users fall in love with us again and again. Many of our millions of members have used Rent the Runway for the most important events in their lives, and in the process, we are changing the meaning of ownership and revolutionizing retail. 

Manager, Continuous Improvement

Rent the Runway
Greater NYC Area
2 weeks ago
Develop and deploy Continuous Improvement program into the supply chain operations: Inbound, Outbound, Inventory, Transportation, and Reverse Logistics. Lead deployment of sustainable programs for standard work, metrics, audits, and technology across areas of operations. Lead workshops and training to optimize operational departments to meet and exceed KPI, financial and customer satisfaction targets. Prepare recommendations, including presentations, data analysis, process maps, supporting metrics, business requirements and related impact analyses. Support cross functional teams (finance, HR, analytics, IT, facilities, etc.) in the areas of process, quality, and operations. Partner with product and engineering teams to develop and deploy new product and services offerings. Establish strong working relationships to influence and facilitate collaboration across departmental boundaries. Provide sense of urgency for results through project reviews and metrics. Remove barriers for improvement projects and activities to accelerate results. Communicate across all levels of the operation. Develop, lead and direct change.

Data Scientist

Rent the Runway
Greater NYC Area
2 weeks ago
Rent the Runway has a complex data ecosystem that spans web and infrastructure logs, transactions and recurring subscription behavior, and tracking each inventory unit and throughput of our home grown reverse logistics rental operations. Data systems power critical business decisions - from inventory assortment to operational efficacy, from marketing actions to personalized website features and customer experience enhancements - and we want to scale the data science function across all these vectors.

Store Experience Associate

Rent the Runway
Greater NYC Area
3 weeks ago
Rent the Runway is looking for Store Experience Associates to join the growing team at our Flagship Store location in NYC. As a Store Experience Associate, you will be the face of the RTR brand, embodying our mission to empower women to feel amazing. You will support our customers through every phase of the RTR journey with a focus on servicing our subscribers and supporting all of their in-store needs. You will evangelize the brand to first time renters and build relationships with loyal subscribers who have come to rely on RTR as a utility in their life. As a Store Experience Associate, you will be trained on all aspects of the RTR brand as well as critical technology and tools and will have the opportunity to be exposed to various aspects of the business prior to selecting a speciality (i.e. style + fit, merchandising, customer experience).

Senior Analyst, Financial Planning & Analysis

Rent the Runway
Greater NYC Area
3 weeks ago
This position offers the opportunity to provide critical business intelligence that empower senior management to make sound decisions. By way of first class management reporting, diligent analyses, and strategic modeling, the Financial Planning & Analysis team delivers timely results and encourages open discussion and creative solutions to improve the quality of our work as the business grows. This position plays a vital role in achieving these goals, and the incumbent should have an entrepreneurial drive, be able to interact with a variety of people, develop and maintain complex models, demonstrate flexibility, and meet rapid deadlines. 

Billing Associate III

Rent the Runway
Greater NYC Area
3 weeks ago
As a Billing Associate III, you will be focused on supporting our Customer Experience, Finance and Security teams. You’ll lead customer payment investigations and creatively solve for sensitive billing issues. In addition to interacting with customers, you will also analyze customer activity and leverage detection tools to prevent fraudulent activity. You will work with internal teams to take third party action when needed. To be successful in this role, you must simultaneously balance financial recovery and customer experience.

Team Lead, Customer Experience

Rent the Runway
Greater NYC Area
3 weeks ago
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus will be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

Director of Growth, Revenue

Rent the Runway
Greater NYC Area
3 weeks ago
As the Director of Growth, you will guide the strategy of both product and performance marketing initiatives that are catalysts for growth to achieve overall business goals. You will partner closely with cross functional teams across Product, Marketing, Finance, Analytics and Customer Experience to deliver a business roadmap that ladders up to our north star KPIs. This is a highly visible role in the consumer organization.

Senior UX Designer, Subscription

Rent the Runway
Greater NYC Area
3 weeks ago
The Senior Experience Designer (UX) on the subscription team will own the UX design process from ideation to launch across complex, retention-focused projects. You’re a great candidate if you enjoy being the voice of the user–using research, observation, data, and best practices to inform innovative new experiences–and thinking holistically about the impact of your work on both the customer journey and the business. 

Network Engineer

Rent the Runway
Greater NYC Area
3 weeks ago
We are seeking a motivated, adaptable, self-managed and eager to learn IT professional. The ideal candidate must be able to thrive in the midst of constant change, and adapt to the growing needs of the business. As a member of the IT team, this person will be supporting our network for all of our business units, in our corporate offices, warehouse and retail locations. Candidate must have a thorough knowledge of Palo Alto Networks’ product solutions (firewalls, Panorama, IPSEC VPN, & Threat Protection) & Juniper Networks Switching.

Manager, HRIS and Compensation

Rent the Runway
Greater NYC Area
3 weeks ago
As the Manager, HRIS & Compensation, you will be the primary in-house subject matter expert for all things Workday. In partnership with the VP of Total Rewards and the broader RTR People Team, you will support automated HR processes through Workday, such as the Annual Benefits Open Enrollment and Annual Compensation Review programs. You will also explore and implement new automated solutions to previously manual existing processes. You will be a key member of a rapidly growing company and function, and be in a position to collaborate with leaders across the organization.

Director of Engineering, Data

Rent the Runway
Greater NYC Area
3 weeks ago
A proven leader who is passionate about data to help iterate on our data strategies, grow our capabilities, and expand our data platform team. The person in this role will be focused on extending/supporting our critical data products, including real time business metrics and analytics capabilities. The Director of Engineering, Data directs enterprise-wide data operations, data platforms, engineering and architecture management related activities. Thought leader and champion for our data-driven culture as well as manage and grow our data engineering team. Focus is on supporting and driving business initiatives.

Director of Engineering

Rent the Runway
Greater NYC Area
3 weeks ago
As a Director of Engineering at Rent the Runway, you will be responsible for leading and guiding the most important part of our engineering organization– our people and our technical strategy. Our passion is to deliver experiences that make our users fall in love with us again and again, and this means nurturing our culture of collaboration, communication, and coordination between and within teams.