Rent The Runway Careers In New York
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iOS Engineer

Rent the Runway
Greater NYC Area
19 hours ago
+45
Drive technical projects to success and provide leadership in a fast-paced, startup environment. Take responsibility for the overall planning, execution and success of our Mobile Strategic initiatives. Work closely with cross-functional teams across Engineering, Product, Analytics, Marketing, Creative, and Design. Contribute technically to projects by being a hands-on coder and removing roadblocks. Lead prioritization efforts, contribute to future roadmaps, and provide mentorship to others. Drive continuous improvement for the release process. Deeply care about the happiness and careers of others.

Director, CX Operations

Rent the Runway
Greater NYC Area
2 days ago
+45
As the Director, Customer Experience Operations, you will oversee three teams: CX Operations, Billing and Claims Teams, managing an organization of leaders and 30 associates. Your primary focus will be to lead, develop and motivate the team to deliver exceptional customer experiences by streamlining back end processes and troubleshooting system issues.  In addition to running the daily operations for your team, you will partner with other members of the CX leadership team and other RTR stakeholders to build a best-in-class experience for both our customers and our employees.  You will identify problems, create solutions, and efficiently communicate interdepartmentally as the expert in our CX systems.

Dropbox Associate

Rent the Runway
Greater NYC Area
2 days ago
+45
The Dropbox Associate will be responsible for the overall management of Rent the Runway’s NYC drop-off box located at the Flagship retail store. The Dropbox Associate  will interface with customers and work in conjunction with Rent the Runway’s 3rd party courier service to accept, scan & oversee the pack-up and return of all garments  to the fulfillment center. He/she will ensure all COVID 19 safety protocols are being followed on site & will be responsible for the opening/closing of the location each day. The Dropbox Associate will be expected to assist customers with questions, troubleshoot return  issues, and control  queues and wait times during peak hours.  This position requires you to problem solve in the moment and work with our courier, Drop-off Box partner & cross functional internal teams to deliver a first in class  customer experience.

Head of Revenue Strategy

Rent the Runway
Greater NYC Area
2 days ago
+45
As the Head of Revenue Strategy, you will be responsible for formulating and achieving RTR’s topline targets. You will set north star business goals and guide the business strategy to achieve them. You will directly manage the performance marketing and revenue teams, and partner closely with the Finance, Data Science, Brand Marketing, Product, Operations and Customer Service teams to deliver value to the business.  You report directly to the President & COO, and will be  one of the key decision makers that sets out company roadmap and goals.

Director, Information Security

Rent the Runway
Greater NYC Area
6 days ago
+45
Rent the Runway is transforming the way modern women get dressed and disrupting the $2.4 trillion global fashion industry by enabling women to rent, versus buy, clothing. Founded in 2009 with a vision to build the world’s first living closet, RTR believes that women everywhere will soon have a subscription to fashion. Rent the Runway has pioneered a new industry by transforming the traditional model of clothing consumption, making apparel rental an indispensable utility while also powering women to feel their best every day. RTR offers apparel, accessories and home decor from over 700 designer partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, Rent the Runway has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times.

Business Intelligence Manager

Rent the Runway
Greater NYC Area
1 week ago
+45
We are looking for a Business Intelligence Manager to own reporting and data accessibility for the operation. In this role you will work closely with functional leaders to translate business needs into data requirements, data requirements into intuitive reporting, and intuitive reporting into illuminating data visualizations. You will partner with data scientists on the Operations Analytics team to drive action from the models they build, weaving insights and guidance into the business intelligence tools you produce. You will help craft our BI strategy, determining which tools to adopt and how to balance self-service reporting with canonical reporting sources.

FT REMOTE Team Lead (M-F, 1p-10p EST)

Rent the Runway
Greater NYC Area
1 week ago
+45
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus will be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues. 

Weekend Team Lead (Saturday & Sunday, 7a-4p EST)

Rent the Runway
Greater NYC Area
1 week ago
+45
As a Weekend Team Lead at Rent the Runway, you will be responsible for leading and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates as well as overseeing ~15 rotating Customer Experience Associates staffed to work over the weekend. Your day to day will consistent of providing coaching and mentorship to exceed our service level goals and deliver exceptional customer experiences. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues. 

Employment Counsel

Rent the Runway
Greater NYC Area
1 week ago
+45
As Senior Counsel, Employment, you will be the first employment specialist on our Legal Team and have an immediate impact on key aspects of Rent the Runway’s innovative business. You will be responsible for supporting the People team and other departments on all employment matters relating to our workforce across our corporate, warehouse and customer service employee populations. You will have an influential role and opportunity to positively impact our culture and employee experience. 

Manager, Financial Planning & Analysis

Rent the Runway
Greater NYC Area
1 week ago
+45
This position offers the opportunity to provide critical business intelligence that empower senior management to make sound decisions.  By way of first class management reporting, diligent analyses, and strategic modeling, the Financial Planning & Analysis team delivers timely results and encourages open discussion and creative solutions to improve the quality of our work as the business grows.  This position plays a vital role in achieving these goals, and the incumbent should have an entrepreneurial drive, be able to interact with a variety of people, develop and maintain complex models, demonstrate flexibility, and meet rapid deadlines.

Data Scientist, Machine Learning

Rent the Runway
Greater NYC Area
1 week ago
+45
Your work will impact all parts of our business: predicting future demand, determining what inventory assortment to buy, personalizing the onboarding experience, predicting whether a garment will fit a customer before they try it on, optimally pricing clothing rentals and sales, establishing the right network of warehouses to best serve our customers, investigating how we can improve customer service by serving the right information at the right time, etc. 

Senior Security Engineer

Rent the Runway
Greater NYC Area
1 week ago
+45
We are currently growing our Information Security team in order to protect and scale our enterprise as well as meet ongoing compliance requirements. Our team works closely with IT, Infrastructure, and Engineering to ensure the security posture of mission critical production environments, build security into the software development life-cycle, as well as deploy and maintain security tooling and processes.

Senior Manager, Customer Experience

Rent the Runway
Greater NYC Area
1 week ago
+45
As the Sr. Manager, Customer Experience, you will oversee a group of Team Leads, managing an organization of more than 50 associates.  Your primary focus will be to lead, develop and motivate the team to deliver exceptional customer experiences across phone, chat and email.  In addition to running the daily operations for your team, you will partner with other members of the CX leadership team to build a best-in-class experience for both our customers and our employees.  You’ll also serve as an ambassador of Rent the Runway, constantly championing our mission and introducing our brand. 

Senior Technical Product Manager, Merchandising Systems

Rent the Runway
Greater NYC Area
1 week ago
+45
About Us: Rent the Runway is transforming the way modern women get dressed and disrupting the $2.4 trillion global fashion industry by enabling women to rent, versus buy, clothing. Founded in 2009 with a vision to build the world’s first living closet, RTR believes that women everywhere will soon have a subscription to fashion. Rent the Runway has pioneered a new industry by transforming the traditional model of clothing consumption, making

FT REMOTE - Customer Experience Associate (M-F, 1p-10p)

Rent the Runway
Greater NYC Area
2 weeks ago
+45
Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand.  This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness.  This role will work remotely Monday-Friday, 1p-10p.

PT WEEKEND ONLY - Customer Experience Associate (Sat & Sun 7a-4p)

Rent the Runway
Greater NYC Area
2 weeks ago
+45
Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand.  This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness.  This role will work remotely on Saturdays and Sundays, 7am-4pm EST.  

PT Remote Customer Experience Associate (9am-1pm EST)

Rent the Runway
Greater NYC Area
2 weeks ago
+45
Customer Experience lives and breathes our mission of empowering our customers to feel amazing.  We've been called fit gurus, personal stylists, shipping virtuosos, and even fashion therapists. From styling advice, to troubleshooting orders, to offering a confidence boost when needed, we're ready to help with anything. Customer Experience is truly the heart of our business and has a major impact on our continued success. You will be working with a great team with supportive team leaders.

Data Scientist, Consumer Analytics

Rent the Runway
Greater NYC Area
2 weeks ago
+45
As a Data Scientist on the Consumer Analytics team, you will collaborate with cross-functional partners on a wide range of complex problems. You’ll use data to help grow and evolve the rental products that exist today and your insights will help shape the company roadmap. You’ll be responsible for driving insights that support decision-making in the consumer space. This role will support both acquisition and retention efforts across all channels and platforms including online and offline, paid and organic, on-site and in-app.

Engineering Manager, Customer Data

Rent the Runway
Greater NYC Area
2 weeks ago
+45
As an Engineering Manager at Rent the Runway, you will be responsible for leading and guiding the most important part of our engineering organization - our people. Our passion is to deliver experiences that make our users fall in love with us again and again, and this means nurturing our culture of collaboration, communication, and coordination between and within teams.  Behind the scenes at Rent the Runway, we not only have the user-facing website that is the public face of our company but everything from the platform and reservation systems that power it, to a huge reverse logistics operation that operates from multiple fulfillment centers across the country. 

Head of HR, Fulfillment & Customer Service

Rent the Runway
Greater NYC Area
2 weeks ago
+45
As the Head of HR, Fulfillment & Customer Service, you will oversee all people-related matters in our Fulfillment and Customer Service functions. This includes our Secaucus, NJ and Arlington, TX facilities and our CX team, which is currently remote. You will play a critical role in ensuring the organization drives a tightly aligned, integrated, high performance culture. You will help develop, lead and communicate the Rent the Runway culture and operating style, and will play an integral role in building the organization’s capabilities and a positive employee experience. To be successful in this position, you will feel comfortable alternating between high-level strategy, and day to day tactical advice to line managers and senior leaders across key functional areas. 

Associate Data Scientist, Consumer Analytics

Rent the Runway
Greater NYC Area
2 weeks ago
As an Associate Data Scientist, you will be responsible for shaping and managing the crucial data models that describe our business. You will be a force for the democratization of that data, creating rich reporting and empowering your stakeholders to make data-driven decisions. This role will support both acquisition and retention efforts across all channels and platforms including online and offline, paid and organic, on-site and in-app.

Senior Site Reliability Engineer

Rent the Runway
Greater NYC Area
3 weeks ago
As a Senior Site Reliability Engineer (SRE)  you will spearhead and manage our technology initiatives in the realm of infrastructure. You will be responsible for building and developing tooling, policies, and processes to build Rent The Runway to higher levels of scale, and performance. You will lead assigned projects, and be responsible for the overall delivery of these initiatives. Ultimately be tasked with maturing existing ways of site reliability..