Jobs at Rillet

Resolve inbound customer support tickets across knowledge questions, bug triage, and data requests. Communicate clearly through asynchronous channels, escalate issues to Customer Success or Engineering, document resolutions and edge cases, categorize tickets, and identify recurring patterns for Product and Engineering. Follow support playbooks while helping shape an early-stage support function.

Source and recruit exceptional go-to-market talent, initially focused on post-sales accounting and finance roles. Research talent markets, map companies and teams, personalize candidate outreach, conduct initial screens, manage a small candidate funnel, and support candidates through interviews. Partner with recruiters and hiring managers to improve candidate evaluation, experiment with sourcing strategies, and use data and feedback to improve recruiting results.

Source exceptional go-to-market and accounting talent, initially focused on post-sales. Build market maps, identify new talent pools, partner with recruiters and hiring managers, create personalized candidate outreach, and use data and experimentation to improve sourcing strategies. The role requires curiosity, resourcefulness, strong writing, organization, and comfort working quickly in a technology or SaaS startup environment.

Own end-to-end interview scheduling, candidate communication, recruiting system accuracy, and offer logistics. Partner with recruiters and hiring managers to resolve bottlenecks, improve workflows, and maintain an organized, high-quality candidate experience in a fast-paced, high-ambiguity environment. The role requires working three days per week in the NYC office.

Own Rillet’s field marketing strategy and execute executive dinners, conferences, regional events, and partner activations that generate pipeline. Partner with Sales, Partnerships, Demand Generation, and Content on account targeting, outreach, meeting creation, follow-up, and deal acceleration. Manage vendors, venues, sponsorships, logistics, timelines, and budgets; oversee on-site experiences; and measure program performance, ROI, pipeline influence, and conversion rates.

The Design Engineer will drive product design from concept to delivery, enhancing Rillet's visual and interaction design, while collaborating with product teams and creating a cohesive design system.

As an Accounting Solutions Consultant, you will lead customer onboarding, analyze accounting workflows, guide training, support data migration, and collaborate across teams to ensure successful implementations.

As Account Manager, you will define operational excellence in account management, develop retention strategies, lead renewals, and partner with customers to maximize value.

As an Account Executive, you'll drive revenue growth by building strategic relationships with CFOs and finance leaders, refining the go-to-market playbook, executing outreach, and advocating for customers with a focus on AI-powered solutions.

As a Deployment Lead for ERP Solutions, you will oversee ERP implementations, manage customer relationships, and ensure project success through effective communication and project management across teams.

Own full-cycle GTM recruiting for Sales, Marketing, Customer Success, Partnerships, and GTM leadership. Partner with leaders to define hiring bars, map markets, source passive top performers, evaluate candidates in business context, close competitive hires, and iterate strategy to raise the companys talent bar.

Build and own full-stack features and systems for an AI-native ERP. Partner with product, design, and finance to prioritize customer impact, raise engineering quality via CI/CD and TDD, mentor teammates, and drive technical decisions and tradeoffs in a fast-growing company.

As a Product Subject Matter Expert, you will translate complex accounting workflows into product requirements, collaborate with teams to deliver solutions, and gather customer feedback for product development.

Lead the implementation team for Rillet's ERP platform, managing customer onboarding and optimizing processes while mentoring team members and collaborating with cross-functional partners.

As an Applied AI Engineer at Rillet, you will create and implement AI systems for financial data, oversee features from design to production, and collaborate closely with product teams to innovate solutions in ERP workflows.

Full-cycle technical recruiter partnering with engineering leadership to source, engage, and close software, AI/ML, infrastructure, and engineering leadership talent; define hiring strategy, improve recruiting operations, mentor teammates, and scale hiring processes.

As a Senior Product Designer at Rillet, you will own the design process, contribute to product direction, establish design principles, and mentor other designers while crafting intuitive solutions for finance workflows.

Own messaging, positioning, and multi-channel campaigns for a B2B SaaS AI-native ERP. Partner with sales and the CEO on content, demand gen, and thought leadership. Build metrics-driven marketing systems, tooling, and playbooks while supporting pipeline generation and scaling brand and product marketing.

Own GTM forecasting, reporting, and operational planning; administer Salesforce and revenue tech stack; build programs for commissions, CPQ, territory management, and lead routing; analyze pipeline and revenue performance; create documentation and training to scale GTM operations.

The Solutions Consultant will assist potential clients in evaluating Rillet's ERP by handling technical queries, conducting demos, and providing customer insights during the sales process.