Roadie Benefits Overview

Develops, organizes, audits, and maintains internal and external customer experience content, including Salesforce knowledge bases, guides, macros, communications, and self-service resources. Partners with Training, Quality, Operations, Product, Marketing, and Legal teams to ensure accurate, accessible, searchable, and brand-aligned content. Manages content requests, supports feature and campaign updates, optimizes knowledge-base performance, and reports improvement opportunities to CX leadership.

Serves as a strategic people partner to leaders across Roadie, owning employee relations, investigations, performance management, manager coaching, compliance, talent management, job architecture, engagement initiatives, and people analytics. Supports onboarding, benefits administration, HR systems, and day-to-day People Operations while helping scale programs and organizational effectiveness.

Design, build, and maintain scalable backend services and infrastructure for Roadie’s logistics platform. Identify performance bottlenecks, improve reliability, collaborate with Product, Data Science, and engineering teams, contribute to code reviews and technical practices, and own projects from concept through production.