Jobs at Rocket Money

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Build and maintain Rocket Money’s Autopilot banking and investment systems. Responsibilities include developing React interfaces and Node.js/GraphQL backends, making architecture decisions, collaborating with stakeholders, managing vendor integrations, improving observability and performance, and owning the technology lifecycle from planning through production maintenance.

Build and operate end-to-end premium purchasing and subscription systems (Stripe, Apple/Google IAP, payments). Own projects from design through rollout and reliability, instrument observability, debug production, define metrics, mentor engineers, and drive technical direction and standards.