Runpod Offices

Create original illustrations, technical diagrams, brand visuals, campaign assets, print materials, and event graphics for Runpod’s AI infrastructure products. Expand the company’s visual system, illustration library, templates, and reusable components across web, product launches, social media, advertising, and events. Collaborate on animation storyboards, manage projects independently, work with vendors, and use AI-assisted design tools thoughtfully while maintaining a distinctive brand style.

Design and maintain automated testing frameworks for cloud-scale distributed systems. Build performance, load, stress, integration, API, end-to-end, chaos, security, and infrastructure tests. Integrate continuous testing into CI/CD pipelines, analyze observability data, validate Kubernetes and microservices environments, and collaborate with Engineering and SRE teams to improve reliability. The role also participates in on-call rotations and helps establish QA strategy and standards across GPU infrastructure, serverless endpoints, storage, billing, and event-driven systems.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.