RXO, Inc.
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Logistics • Transportation
Leads customer account teams supporting major RXO Last Mile clients, ensuring service quality, retention, growth, KPI performance, and financial results. Owns client relationships, coordinates with operations, IT, and business teams, manages strategic requests and issue resolution, supports system training and startups, and drives corrective actions through root cause analysis. Oversees managers and professional staff while managing cross-functional priorities for accounts generating more than $75 million annually.
