Scentbird
Scentbird Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Provides family medical leave
Offers generous parental leave
Offers performance bonuses
Offers employee discounts
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers generous PTO
Provides paid holidays
Provides bereavement leave
Offers paid volunteer time
Provides paid sick days
Provides military leave
Career Growth + Development
Provides customized development tracks
Company Culture
Office is pet friendly
Provides free snacks and drinks
Offers a remote work program
Recently posted jobs
Retail
Lead and develop a global Tier I and Social Support team, own CX metrics (CSAT, NPS, FRT, resolution), drive automation and platform configuration, manage workforce planning, vendor relationships, incident response, and deliver Voice of the Customer insights across Product, Marketing, and Ops.
Retail
Lead product management for Drift's Shopify-based DTC subscription and ecommerce experience. Define and prioritize digital product enhancements, run A/B tests, measure performance, and collaborate with Engineering, Design, Analytics, Marketing, and CX to drive conversion and customer delight.
Retail
Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.
