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The Customer Success Manager will manage a portfolio of customers, cultivating relationships and ensuring success with technology products. Responsibilities include developing strategies for customer retention, monitoring customer engagement, facilitating training, and using data analytics for insights. The role aims to enhance the customer experience and drive product adoption through effective communication and multi-faceted support.
The Compliance Customer Success Manager at Skillsoft is responsible for ensuring customer retention and satisfaction by guiding customers through the onboarding and adoption of compliance learning solutions, analyzing customer needs, and driving expansion opportunities. They will conduct business review meetings, monitor account health, and keep abreast of compliance trends to provide relevant guidance and support to customers.
The Sr. Customer Success Manager at Skillsoft manages Enterprise/Strategic customers to ensure satisfaction and retention. Responsibilities include establishing relationships, driving account strategy, analyzing customer data, and facilitating onboarding and adoption of solutions to meet customer goals.
