Jobs at Topline Pro

Serve as the first point of contact for customers through calls, texts, and emails. Troubleshoot issues, guide customers through solutions, support onboarding, manage workflows in Asana and Google Workspace, and collaborate with Customer Success and Product teams. The role emphasizes empathy, clear communication, proactive support, process improvement, and learning technical problem-solving skills while helping scale an AI-powered platform.

Lead live onboarding sessions for new customers, guiding them through website launch and connections to Google Business and Facebook profiles. Troubleshoot setup issues, explain technical steps clearly, follow up on onboarding milestones, and support Spanish-speaking customers. Collaborate with Sales, Customer Success, and Support while sharing feedback to improve onboarding processes.

Help small business customers adopt websites, SEO, advertising, and AI tools through frequent calls, training, proactive outreach, and retention support. Build trusted customer relationships, prevent churn, recover delinquent accounts, solve problems, capture feedback, and collaborate with product, engineering, and support teams. This early-career role is fully onsite in the Williamsburg, Brooklyn office five days per week.

Conduct outbound prospecting, discovery conversations, product demos, and full-cycle sales to small business owners. Build and manage a pipeline in the CRM, maintain disciplined follow-up, apply coaching, and collaborate with sales leadership. The role emphasizes high-volume outreach, relationship building, communication, organization, resilience, and developing foundational sales skills in a fully in-office environment.

Own the company’s end-to-end content strategy, editorial calendar, content engine, asset library, brand campaigns, and community content. Manage a Content Marketing Coordinator, produce varied content formats, develop thought leadership, support paid and organic growth, cultivate advocates, and partner cross-functionally. Track performance, optimize distribution through SEO/GEO/AEO, and create compelling stories for home service professionals.

Business Development Representatives prospect for new customers, manage pipelines, conduct discovery calls, deliver demos, and guide prospects through the sales cycle to close. The role emphasizes high-volume outreach, CRM accuracy, follow-up discipline, coachability, collaboration, and relationship-building with small business owners. Representatives participate in structured training, role plays, and coaching while contributing to a positive sales culture. This is a full-time, in-office position in Williamsburg, Brooklyn, designed for early-career sales professionals.

Prospect home service business owners through calls, email, and other outreach; conduct discovery conversations, demonstrate Topline Pro, manage a sales pipeline, and progress opportunities through close. The role includes structured coaching, role plays, call reviews, CRM usage, and sales training. Candidates should be coachable, resilient, curious, competitive, communicative, hardworking, adaptable, and ownership-oriented. Previous sales experience is helpful but not required.

As a Business Development Representative, manage the full sales cycle from prospecting to closing, develop sales skills through coaching, and collaborate with the sales team.