WGSN Benefits Overview

Leads the North American Enterprise and Strategic Client Success team, managing 5–10 Client Success Partners. Responsibilities include developing client success strategy, coaching and developing talent, improving retention and adoption, supporting renewals and expansion, overseeing performance KPIs, strengthening client engagement methodologies, and collaborating with Sales, Product, Marketing, Advisory, and Content teams to deliver customer value.

Manage a high-volume portfolio of SMB clients, leading renewals, retention, expansion, product demonstrations, negotiations, and commercial closes. Build relationships with decision-makers, identify account risks and growth opportunities, maintain an accurate Salesforce pipeline, achieve revenue and activity targets, and collaborate with Client Services, Product, Finance, and Account Management teams. The role is hybrid in New York City with local client engagement across the Tri-State area.

Lead consultancy engagements for Fashion & Sports clients, translating macro and consumer trends into actionable insights. Develop research methodologies, manage client relationships and project teams, deliver qualitative and quantitative forecasts, and expand commercial opportunities while ensuring quality and relevance of work.