Jobs at WGSN

Manage a high-volume portfolio of SMB clients, leading renewals, retention, expansion, product demonstrations, negotiations, and commercial closes. Build relationships with decision-makers, identify account risks and growth opportunities, maintain an accurate Salesforce pipeline, achieve revenue and activity targets, and collaborate with Client Services, Product, Finance, and Account Management teams. The role is hybrid in New York City with local client engagement across the Tri-State area.

Lead consultancy engagements for Fashion & Sports clients, translating macro and consumer trends into actionable insights. Develop research methodologies, manage client relationships and project teams, deliver qualitative and quantitative forecasts, and expand commercial opportunities while ensuring quality and relevance of work.

Manage strategic and enterprise client partnerships across North America, driving product adoption, engagement, retention, and growth. Responsibilities include account planning, risk mitigation, client issue resolution, educational sessions, usage monitoring, KPI achievement, CRM maintenance, product feedback, process improvement, and peer coaching. The role partners with account managers and internal product and technology teams while delivering high-quality client support and demonstrating product value.

Drive new-logo acquisition for WGSN Intelligence API solutions across enterprise fashion, beauty, retail, consumer goods, and fintech clients. Generate pipeline, engage C-suite and VP buyers, lead consultative technical sales cycles, negotiate complex API integration deals, protect intellectual property, and manage forecasting through contract signature.

Leads the North American Enterprise and Strategic Client Success team, managing 5–10 Client Success Partners. Responsibilities include developing client success strategy, coaching and developing talent, improving retention and adoption, supporting renewals and expansion, overseeing performance KPIs, strengthening client engagement methodologies, and collaborating with Sales, Product, Marketing, Advisory, and Content teams to deliver customer value.

Manage a portfolio of strategic North American accounts to drive renewals, expand subscription revenue, and identify consultancy and cross-sell opportunities. Own the full sales cycle, deliver high-impact presentations, negotiate contracts, maintain Salesforce pipeline, and achieve/exceed KPI targets while building senior client relationships.