Wonder Benefits Overview

Manage an assigned portfolio of SMB restaurant accounts, focusing on retention, engagement, issue resolution, and reactivation of paused accounts. Support contract and ownership updates, resolve payment and tax inquiries, provide marketing and product guidance, and upsell promotions. Maintain account accuracy, meet service-level agreements, handle partner inquiries, and deliver a positive merchant experience through phone and written communication.

Leads category and menu strategy across restaurant brands, owning innovation roadmaps, new menu items, limited-time offers, restaurant concepts, and menu optimization. Uses customer insights, sales data, competitive trends, and financial metrics to identify growth opportunities. Partners cross-functionally with Culinary, Marketing, Supply Chain, Operations, Food Quality, Procurement, and Finance to test, launch, and optimize products while improving category-management processes and forecasting tools.

Leads enterprise-wide marketing procurement across media, creative, public relations, MarTech, agencies, events, and related services. Develops sourcing strategies, negotiates supplier partnerships, analyzes marketing spend, drives cost optimization, improves supplier performance, advises marketing leadership, manages procurement initiatives, and mentors a direct report.