Jobs at Zero Hash

Leads global operations across financial operations, trading and settlement, digital asset custody, liquidity services, technical support engineering, and client experience. Builds scalable teams, controls, processes, and automation while ensuring platform accuracy, security, resilience, regulatory compliance, and operational excellence. Partners with executive leadership, Engineering, Product, Compliance, Finance, and Commercial teams, presents risk and performance plans to senior leaders, and manages relationships with liquidity, exchange, custody, banking, and stablecoin partners.

Leads strategic finance, FP&A, corporate planning, financial modeling, profitability analysis, pricing, deal desk support, vendor cost optimization, customer cohort analysis, and investor-facing financial materials. Partners with Product, Revenue, and executive leadership to guide resource allocation, roadmap priorities, commercial negotiations, and margin expansion. Owns the consolidated three-statement model and translates complex financial data into actionable recommendations.

Own zerohash’s ecosystem thesis and lead strategic partnerships with blockchain networks, token issuers, foundations, and infrastructure providers. Source, negotiate, and close complex commercial agreements, then drive integrations through Product and Engineering to launch. Translate onchain infrastructure for institutional leaders, represent the company publicly, manage ecosystem performance, and align partnerships with product and revenue goals. Build the function and team over time.

Lead delivery of auth-related software projects end-to-end, coordinate cross-functional teams, manage release calendars and JIRA, surface risks, drive PDLC best practices, and build scalable automated AI reporting for stakeholders.

Lead end-to-end planning and execution of multiple complex, cross-functional strategic programs. Align stakeholders, manage dependencies and risks, establish governance, build program plans and dashboards, drive operational excellence, and support customer implementation programs. Create scalable AI-driven reporting and frameworks for program management across the organization.

Lead and scale a channel-led GTM motion by sourcing, onboarding, and managing strategic partners (banks, fintechs, brokerages, payments, marketplaces). Build partner GTM/enablement, negotiate commercial models, drive partner-sourced revenue, coordinate integrations, track KPIs and ROI, and represent the company at industry events globally.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Lead and own daily crypto and fiat settlement and trading operations: investigate and resolve breaks, run reconciliations, manage trade lifecycle, automate tasks with Python, run partner go-lives, use LLM tooling, build operational dashboards, and serve as technical SME and on-call responder.

Own the second-line technology and cyber risk function, including risk frameworks, registers, appetite metrics, quantitative risk modeling, and board reporting. Independently assess security controls, penetration tests, vulnerabilities, AI systems, vendors, and regulatory requirements. Partner with Engineering and Security to identify infrastructure, application, model, cryptographic, and emerging technology risks while overseeing AI governance and supporting regulatory and counterparty assessments.

Own the operational risk discipline within the enterprise risk program. Responsibilities include designing the operational risk framework, managing loss events, running RCSA assessments, conducting scenario analysis, testing controls, supporting Engineering incident reviews, tracking remediation, and preparing risk reporting for the CRO, Risk Committee, and board.

Build and maintain the company website, client-facing portal, and internal web apps. Design and structure web pages, implement UI enhancements, optimize performance and scalability, collaborate with backend engineers (Go), ensure brand-consistent design, and mentor teammates to drive product excellence.

Lead and build a global Implementation Services function, personally deliver complex enterprise implementations, design processes, tooling, metrics and org structure, collaborate cross-functionally (Product, Engineering, Sales, Compliance), hire and develop teams, own budget and roadmap, and act as executive escalation and customer-facing leader to accelerate time-to-value.

Lead the Transact Auth product: define and prioritize roadmap, drive full product lifecycle from ideation to launch, conduct market and competitive research, gather customer feedback, work cross-functionally with engineering and design, set and track KPIs, and iterate quickly using data-driven decisions.