Jobs at Zip Co

Leads Zip’s highest-priority cross-functional programs, special projects, integrations, and organizational transitions. Translates enterprise strategy into execution through roadmaps, governance, risk management, decision-making, executive communication, and measurable outcomes. Partners across Product, Engineering, Finance, Legal, People, Commercial, and Delivery, while improving repeatable program-management practices using Jira, Confluence, AI, and automation.

Lead corporate development activities, including acquisitions, strategic investments, market assessments, valuation, financial modeling, due diligence, deal structuring, and transaction execution. Prepare board and executive materials, coordinate advisers and stakeholders, and support strategic reviews and capital allocation decisions. The role requires financial services experience, advanced transaction modeling, commercial diligence expertise, and the ability to manage complex M&A workstreams autonomously.

Staff Engineer leading architecture and technical direction for Zip’s real-time payments and money-movement platform. The role designs reliable distributed systems, leads complex cross-team initiatives, mentors senior engineers, and improves scalability, performance, and engineering standards. It also drives responsible AI adoption across engineering through tooling, workflow integration, governance, measurement, and production-grade AI capabilities. Candidates need extensive backend, payments or correctness-critical systems, cloud, system design, and technical leadership experience.

Build and own scalable payments infrastructure for card issuing, transaction processing, and settlement. Design reliable integrations with Stripe, banking partners, and internal platforms using .NET, C#, Azure, DDD, CQRS, and event-driven architectures. Improve system reliability, observability, performance, security, and compliance while mentoring engineers and contributing to technical direction. Apply AI-assisted development across coding, testing, debugging, and engineering workflows.

Partner with the CEO and senior leaders to shape enterprise priorities, structure complex decisions, drive strategy execution, establish KPIs, resolve cross-functional trade-offs, and lead high-impact initiatives. Serve as a trusted advisor and operator who extends the CEO’s impact, creates organizational alignment, and improves workflows through AI and emerging tools.

Assistant General Counsel leading corporate transactions, M&A, strategic partnerships, complex financing, securities compliance, public company disclosures, and corporate governance. The role advises executives, manages outside counsel, develops scalable legal processes, evaluates AI-enabled legal workflows and governance risks, and mentors junior legal professionals. Candidates need 12+ years of corporate law experience, a J.D., active U.S. state bar membership, and substantial M&A, structured finance, securities, and executive counseling expertise.

Leads customer experience operations across a global BPO network. Oversees daily service delivery, vendor accountability, performance optimization, workforce planning, access management, SOP adherence, and operational improvement plans. Analyzes contact center metrics such as SLA, AHT, occupancy, CSAT, and shrinkage to drive real-time corrective actions. Executes change management, supports automation and AI initiatives, and connects frontline operations with internal CX leadership.

Own risk analytics initiatives that improve repayment rates, optimize collections costs, monitor trends and emerging risks, and evaluate external agency performance. Partner with stakeholders and vendors to develop actionable insights, support strategic decisions, and apply AI tools to automate reporting and improve collections outcomes. The role requires advanced SQL and experience in credit risk, fraud risk, collections, or related lending analytics.

Own the go-to-market systems roadmap and lead the design, configuration, implementation, automation, reporting, and optimization of Salesforce and related GTM technologies. Translate business requirements into scalable solutions, coordinate cross-functional initiatives, improve data quality and operational efficiency, and drive adoption across Sales, Partnerships, Account Management, Marketing, Finance, Product, and Revenue Operations. Measure business impact through productivity gains, reduced manual work, improved reporting, and revenue lifecycle optimization.

Leads fraud investigations and disputes operations, including chargebacks and Regulation Z compliance. Develops operational strategy, manages managers and resources, improves fraud controls, recovery rates, service levels, and customer outcomes. Partners with Fraud Strategy, Compliance, Legal, Product, Finance, payment processors, banks, and vendors. Uses analytics and fraud detection technologies to monitor trends, mitigate losses, optimize processes, support audits, and report operational performance and risks to senior leadership.

Lead and manage strategic partnerships at Zip to drive merchant and consumer growth, leveraging deep expertise in AI and technology platforms.

Lead the strategy and roadmap for Zip’s onboarding and underwriting platform. Drive customer acquisition, activation, loan approval optimization, fraud and credit risk mitigation, and integration of identity and credit data services. Partner with Engineering, Credit, Fraud, Risk, Compliance, Analytics, and Data Science teams to deliver scalable, compliant platform capabilities. Evaluate AI-enabled workflows and automation, using experimentation and business metrics to prioritize product initiatives.

Design and scale Zip’s enterprise data and AI platform across batch, streaming, structured, and unstructured workloads. Build reliable pipelines, AI-ready data products, semantic models, vector and hybrid search, and RAG capabilities. Establish standards for modeling, testing, governance, security, observability, and automation. Partner with engineering, data science, product, and business teams while mentoring engineers and influencing platform architecture.

Serve as a strategic advisor to Corporate Function leaders on organizational design, workforce planning, talent strategy, succession planning, leadership effectiveness, employee relations, and change management. Lead scalable people programs, use people analytics and AI-enabled HR technologies to inform decisions, and support organizational transformation and AI adoption. Coach senior leaders, navigate complex employee matters, and improve organizational health, manager effectiveness, and employee experience.

Own liquidity forecasting, cash management, lender reporting, and covenant monitoring for a growing fintech lending business. Build and maintain cash flow models, optimize facility utilization, produce lender/investor reports, and partner across Finance, Risk, DCM, and Engineering to support funding and securitization decisions.

Drive strategic enterprise sales to large D2C merchants, managing 15-20 accounts through long sales cycles. Build account maps, engage C-suite stakeholders, develop ROI-driven payment solutions, use data and AI to surface opportunities, maintain pipeline, collaborate with marketing/analytics/engineering, and travel to customer sites (30-40%).

Join Zip's talent community if you are interested in opportunities in engineering, product, sales, or other areas. Stay connected for future roles.

Lead and scale customer analytics and intelligence to inform acquisition, engagement, retention, pricing, and commercial strategy. Build and manage an analytics organization, partner with Data Science and Data Engineering to deliver predictive models, real-time customer data layers, attribution and pricing analytics, and next-best-action frameworks. Translate complex insights into executive recommendations and operationalized data products to drive measurable business outcomes.