1183 - Virtual Assistant

We need an English-fluent Virtual Assistant, based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Manage caregiver scheduling and quickly find replacements when someone calls out or doesn't show

• Route caregivers efficiently, considering distance and coverage area (dispatcher-style)

• Handle calls and messages from clients and caregivers, with patience and professionalism

• Keep client and caregiver records accurate and confidential in the agency's care software

• Support admin tasks, data entry and payroll corrections

• Follow SOPs closely and keep processes organized and accurate

• Handle other admin tasks as needed

Must have:

• 1 year of experience in admin, scheduling, dispatch, customer service or similar

• Fluent, friendly spoken and written English; comfortable on the phone with seniors and families

• Strong attention to detail and process-driven

• Able to multitask, think quickly on their feet, and maintain a good attitude under pressure

• Confident with Google Workspace and email

• Reliable internet, a quiet workspace and a headset

• Discretion with private health information

Nice to have:

• Experience in home care or healthcare 
  

Compensation:

• The salary range offered for this position varies from (USD) $1,200 - $1,500 per month, depending on seniority and skillset.

• This position is for a full time contract, through a payroll platform.

• The talent will work remotely allocated at our client.

Here are the steps for this process:
Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.