Absence Leave Manager

Location Designation: Fully Remote
Role Overview:
The Absence Leave Manager will conduct investigations, determine eligibility for our customers and provide ongoing Absence administration. This role is responsible for collaborating with customers and clients to ensure timely, accurate Absence administration and payments, if applicable. Upon approval of an Absence, the Absence Leave Manager will provide ongoing Absence management services, assist with return-to-work needs, and communicate decisions and status updates with customers and clients. This is a fast-paced role where service excellence and attention to detail are critical. The Absence Leave Manager plays a critical role in executing the New York Life Group Benefit Solutions (GBS) promise to our customers and has a direct impact on our customers in the moments that matter. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of medical conditions, client contracts, compliance, and acting as a steward to deliver in line with our value story are critical for success.
What You'll Do:

• Responsible for managing a case load of Absence cases including Paid Family Medical
  Leave (PFML), Family Medical Leave Act (FMLA), Company Paid Leave (CPL), and
  Americans with Disability Act of 1990 (ADA) and providing service excellence to GBS
  customers.
• Make determinations regarding a customer's eligibility within compliance timeframes.
  Manage an assigned desk load of leaves through capturing medical information,
  managing certifications, applying appropriate provisions, following legal guidelines,
  and leveraging expert resources.
• Manage all requests within appropriate service and quality metrics and client
  performance guarantees as defined.
• Support ongoing leave management including extensions and reviewing of additional
  information as needed to support updated claim decisions.
• Effectively communicate with claimants, employers, and various medical
  professionals to gather information regarding the application for, and ongoing
  management of open leaves.
• Initiate customer out reaches to gather information and respond to all telephonic and
  email inquiries within customer service protocols and adhere to standard timeframes
  for processing mail, tasks, and outliers. Execute all customer
  performance guarantees as defined.
• Proactively work directly with clients and Vocational Rehabilitation Counselors when
  appropriate to facilitate return to work full-time or modified duty.
• Execution of New York Life and Corporate Compliance, Policies and Procedures and
  best practices.
• Ongoing development via training associated with role and business unit objectives.

What You'll Bring:

• 1 year minimum of professional experience strongly preferred.
• Strong critical, analytical, and investigative skills; ability to gather information,
  analyze facts, and draw conclusions.
• Ability to work with a sense of urgency and be a self-starter with a customer-focus
  mindset.
• Effective interpersonal, written, and verbal communication skills.
• Must be technically savvy with the ability to toggle between multiple applications
  and/ or computer monitors simultaneously.
• Proficiency with MS Office applications is required (Word, Outlook, Excel.)
• Excellent planning, time management and organizational skills. Ability to manage
  multiple and changing priorities.
• Strong negotiation skills.
• Ability to build and maintain effective relationships.
• HS Diploma or GED required. Bachelor's degree strongly preferred.
• Experience administering FMLA and/or State Leaves is preferred.
• Knowledge of legal liability, insurance coverage and medical terminology is preferred.
• Proven track record of successfully driving results in a complex matrix environment
  preferred.

Technology Requirements:

• Functioning broadband (cable/DSL) should meet the following minimum
  requirements 50mb download/20 mb upload speed
• Ability to hardwire into internet connection

Key Capabilities:

• Growth Mindset
• Customer Orientation
• Bias for Action

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
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Pay Transparency
Salary Range: $36,000-$51,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93166