Account Analyst, Client Success (New York)

Place Exchange is seeking an upbeat, energetic, and self-motivated Account Analyst to join the Media Planning team and partner with the Sales and Client Success teams to provide exceptional service to our roster of clients. 

This is a fast-paced, detail-oriented, and varied role that is perfect for you to delve deep into the emerging programmatic channel of OOH. You should have outstanding interpersonal and customer service skills, and the ability to thrive in a team environment.

• Outstanding interpersonal skills

• Customer service skills

• Collaborative, team-oriented working style

• Ability to thrive in a fast-paced environment

• Strong analytical base with experience with various business intelligence or reporting tools is a plus

• Become fluent and knowledgeable about the digital OOH landscape, the efficacy of the medium and its emerging role as a pillar of omnichannel marketing

• Build strong relationships with your Sales team, Client Success team, and client roster

• Develop a reputation for being a solid resource and will develop the foundational knowledge of our business model and the various inventory and integrations we have across the United States and internationally

• Communicate with internal resources (Sales, Client Success, Ad Ops, and Marketing) and our clients to ensure a smooth and positive customer service experience

• Support Sales Directors and Client Success Managers by generating media plans, and presentations that enable Place Exchange to scale rapidly

• Generate and communicate required deals for won opportunities, ensuring accuracy and successful campaign launch

• Work closely with sales contacts at publishers will be key to the role to help advance client campaigns

• Be a “go-to” person who executes accurately and on time, meeting deadlines and being proactive. 

• Own the full lifecycle (pre- and post-sales) of an opportunity from initial market research to contract creation and execution, including tracking and reporting throughout

• Communicate campaign successes by collaborating with our Marketing and Operations teams for use in client collateral 

• Be the master of your domain - your Sales and Client Success team cannot operate successfully without you

For those based in New York City, the expected compensation for this role at time of hire is a salary range of $60,000 - $70,000, plus bonus (based on level and performance), and stock options.  Exact compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers  as well as market benchmarks evaluated for the scope and responsibilities of the position and the location of the candidate. A candidate’s compensation will be based on the role and level they are hired for, which may be different than the role they applied for.  

• Startup culture, focused on developing innovative solutions at a fast pace 

• Opportunity to own meaningful work streams and drive real impact for the business

• Comprehensive health benefits

• Commuter benefits

• 401k with match

• Equity incentives

• Generous time off: 20 PTO days, sick days, and Summer Fridays 

• Monthly cell phone and quarterly work-from-home stipends

• Place Exchange Gives Back program with volunteer opportunities and charity donation matching

• Flexible hybrid work environment (2 days in office, 3 days remote/from home) 

• Opportunity to grow, have fun and be part of a fast-growing company changing the face of an industry

• Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers. We're rethinking how media works in public space, and building the technology to make it happen. The average American spends 70% of their time outside of the home, and thanks to rapid proliferation of digital displays in cities, on roads, and in venues around the world, Digital OOH is one of the fastest-growing media channels 

Join our growing team as we apply our unique vision and patented technology to reshape media and advertising in the physical world around us. When you join Place Exchange, you will become a member of an industry-leading team, with a proven track-record of success, that is working on the transformation of an entire category. You will work directly with and learn from experienced leaders who will empower you to own initiatives, solve problems, and deliver real impact. This is a chance for you to be a part of an innovative, dynamic environment while also being a part of a team that cares about its community and employees.  

At Place Exchange, we celebrate diversity because we believe differences drive learning, growth, and success. We strive to create an environment with equitable experiences and inclusive opportunities for all, where everyone can show up with their true self knowing they will be valued. Our products shape the experience of the physical world, and we want our culture and organization to mirror what we would like that world to be. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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