As an Account Director, you will manage key customer relationships, drive account growth, align business objectives, and develop account strategies, ensuring retention and expansion of H1's footprint in the healthcare sector.
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
The Commercial team at H1 plays a crucial role in creating that future. It is our role to work in partnership with our colleagues and our customers to understand the most valuable products we can deliver to the market. We strive to deeply understand our customers’ needs, and our users’ workflows, to solve their problems in simple and novel ways.
WHAT YOU'LL DO AT H1
As an Account Director of Strategic Accounts, you will own and grow a portfolio of H1’s most critical customer relationships. You will serve as a trusted advisor to senior stakeholders (including C-suite executives), aligning their business objectives with H1’s solutions, driving measurable value, and expanding our footprint across business units, regions, and product lines.
You will:
- Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
- Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
- Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
- Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
- Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
- Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
- Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
- Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
- Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
- Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
- Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
- Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.
ABOUT YOU
You’re a driven sales professional who consistently drives to overachieve your targets. You’re an expert at discovery and have proven success with a land and expand motion in large, global multinational companies.
REQUIREMENTS
- 8+ years of experience in enterprise account management, ideally within SaaS, data, or healthtech.
- Demonstrated success managing a multi-million-dollar portfolio.
- Strong executive presence with the ability to engage, influence, and build trust at the C-level.
- Proven track record of driving expansion ARR across enterprise accounts.
- Commercial acumen with deep experience in complex deal negotiation and revenue forecasting.
-Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth.
- Experience with value-based selling.
- Comfortable with traveling to customers 20% of the time
COMPENSATION
This role pays $150,000 to $170,000 base salary per year, based on experience, plus variable commission, based on performance, in addition to stock options.
Anticipated role close date: 11/28/2025
H1 OFFERS
- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Top Skills
Data
Healthtech
SaaS
Ribbon Health New York, New York, USA Office
Ribbon's office is located in the heart of SoHo, one of the most iconic neighborhoods NYC has to offer! Expect a creative vibe, endless shopping, dining, and entertainment, and convenient access to public transportation.
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