Account Executive

ResQ is an all-in-one facilities 🛠️ management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.

Our mission to "create economic empowerment for the service industry" drives everything we do. We are deeply committed to supporting local trades and facilities - the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.

Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities 🫶 thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.
Keep reading to learn more about the problem we are solving for our customers!

Hello 👋 Future ResQer!
ResQ is looking for an Account Executive to help launch a new commercial services line focused on repair, maintenance, and service solutions for multi-site commercial facilities. This is an early opportunity to help build the go-to-market strategy, generate new revenue, and establish long term customer relationships while helping define how we win in the market.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

We thrive on transparency, and we know Sales requires a certain level of interest, resilience, and discipline. Below are some questions to ask yourself to help you decide if this role is right for you at this specific time (and if not, let’s connect later).

Are you nodding your head with excitement at the idea of:

• Being one of the first sales reps to launch a new vertical and help build the playbook.

• Introducing commercial businesses to a better way to service and maintain their facilities.

• Speaking with operators and facilities teams to solve real operational problems.

• Hearing more no’s than yes’s but staying motivated to build something from the ground up.

• Owning your territory and building long term customer relationships.

What you will do:

As an Account Executive you own a highly outbound, market-facing role focused on generating and closing new business while helping shape the sales playbook.

• Outbound Sales: Prospect and generate new opportunities through outbound, local market development, and referrals. Qualify needs, run discovery, present ResQ’s value, and close new business. Manage deals end-to-end while maintaining strong pipeline discipline and CRM hygiene.

• Sell service relationships, not just one off jobs: Position ResQ as a trusted service partner for commercial facilities, operations teams, and multi-site businesses. Identify opportunities for recurring service, preventive maintenance, and longer term account growth. Work to expand relationships after initial wins by increasing share of wallet and account penetration.

• Help define the market playbook: Test messaging, channels, outreach strategies, and local growth tactics. Bring structure and feedback to what is working and what is not. Share market intelligence, customer objections, and competitive insights to help improve pricing, packaging, and positioning.

• Partner cross-functionally: Work closely with operations, support, and leadership to ensure a smooth customer experience. Help improve onboarding, account transitions, and feedback loops between sales and service delivery. Surface customer needs that can influence future offerings and expansion priorities.

• Build trusted customer relationships: Develop relationships with facilities managers, operators, property teams, and business owners. Act as a strong representative of ResQ in the market. Create a high-trust buying experience from first conversation through launch.
  

Who you are:
You already know sales involves lots of patience and persistence and we know that years of Sales experience can be an imprecise proxy for success at a start-up. So we’re open to different paths. We're looking for attitude first and we can train for the skills. We’ll focus on transferable skills so we want to ensure that you are ready to start this next chapter of your career with us!!!

• 3+ years of experience in outbound or full cycle B2B sales.

• 1+ years of selling in the services industry (trades, construction,etc)

• Proven ability to prospect, build pipeline, and close new business.

• Experience selling into commercial customers such as facilities leaders, operations leaders, property managers, general managers, or multi-site operators.

• Experience selling services, field operations, maintenance, repair, trades, or other operationally critical solutions.

• Strong communication and relationship building skills, especially with practical, time constrained buyers.

• High accountability and comfort working in an early stage environment where you are expected to help create the playbook.

• Experience with Salesforce or similar CRM tools
  

Nice to haves:

• Experience selling commercial service agreements, preventive maintenance programs, or recurring service contracts.

• Experience in one or more of the following industries: HVAC, refrigeration, electrical, plumbing, foodservice equipment, commercial kitchen service, or facilities maintenance.

• Experience with in person field selling in a local or regional market.

• Familiarity with restaurant, hospitality, retail, healthcare, education, or other multi location service environments.

• Exposure to Josh Braun’s Sales Academy or other modern outbound sales methodologies.
  

How you will do it:

• A self-starter: You wake up, form a plan, and get going!

• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!

• Be open to feedback; listen, learn, and iterate. We’re all One Team!

• Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service
  

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!