Account Lead, Social Commerce

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.

At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.

Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.

What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.

Darkroom is expanding its Social Commerce practice and seeking an Account Lead, TikTok Shop to manage client relationships, performance, and day-to-day execution for our growing portfolio of TikTok Shop brands.

As an Account Lead, you’ll be the primary partner for your brands—translating goals into actionable plans, coordinating cross-functional teams, and ensuring campaigns ship with precision. You’ll work closely with Strategists, Creator Managers, and Paid Media to deliver measurable GMV growth and operational excellence in a fast-moving, creator-driven commerce environment.

This role is ideal for someone who is highly organized, platform-savvy, client-driven, and ready to play a critical role in building the next-generation social commerce capability at Darkroom.

• Own Day-to-Day Client Management: Serve as the primary point of contact for TikTok Shop clients; maintain tight alignment on goals, performance, and account needs.

• Drive Performance Execution: Partner with Strategy and Creator teams to manage product seeding, affiliate activation, campaign rollout, and in-platform optimizations.

• Monitor & Translate Performance: Track GMV, campaign KPIs, and affiliate outputs; distill insights into clear next steps and escalate risks proactively.

• Operational Command: Ensure all deliverables—creator briefs, product lists, content approvals, reporting—are shipped with accuracy and speed.

• Creator & Platform Fluency: Leverage knowledge of TikTok Shop mechanics, creator dynamics, and algorithmic behavior to support smarter execution and client education.

• Cross-Functional Coordination: Work closely with internal partners (Creative, Creator, Paid Media, Strategy) to ensure cohesive execution and strong client outcomes.

• Account Expansion Support: Identify trends, gaps, and opportunities to help leadership create upsell pathways and strengthen account value.

• Quality Control: Uphold Darkroom’s performance and communication standards across every client interaction and internal workflow.

• You have 2–4 years in account management, influencer/social commerce, or performance marketing roles.

• You have hands-on TikTok Shop experience (minimum 6–12 months) managing or supporting product, affiliate, or creator workflows.

• You thrive in fast-moving, execution-heavy environments and have a bias toward precision and ownership.

• You know how to manage multiple workstreams, synthesize data, and guide clients with clarity.

• You’re proactive, curious, analytically sharp, and energized by platform-native commerce.

• You hold yourself to a high standard and want to grow into a senior client leader within a high-performance environment.

Darkroom is not a typical agency. We hire A-players who want to build something iconic. We move fast, operate with rigor, and expect every team member to bring depth of thought and operational mastery to their work. We value autonomy with accountability, truth over comfort, and outcomes over optics.

In return, we invest heavily in our people:

• Unlimited Vacation & 10 Paid Holidays

• Remote-First Culture with hubs in NY, SF, Lisbon, São Paulo, Barcelona & more

• Comprehensive Medical, Dental & Vision Benefits

• 401(k) with Company Match, Equity, and Profit Sharing

• Parental Leave & Wellness Stipends

• Cross-functional learning opportunities across the entire Darkroom ecosystem

If you want to work with some of the sharpest operators in the industry and help shape the future of AI-enabled growth marketing, you’ll thrive here.

Compensation Range: $105,000 – $132,000 base salary per year + performance bonus eligibility

This range represents the minimum and maximum compensation Darkroom reasonably and in good faith believes it would pay for this role at the time of posting. Actual compensation will be determined based on relevant experience, skills, qualifications, geographic location, and internal equity.

This role may also be eligible for additional compensation, including discretionary bonuses, equity, and benefits.

Darkroom is an equal opportunity employer committed to diversity and inclusion across race, religion, gender identity, age, disability status, and background. We welcome candidates from all walks of life.