We’re seeking an Account Manager to support and execute our partner-led growth strategy. This is a fully remote role, reporting to a UK-based leader. In this role, you will own relationships with Channel Partners (including MSPs, resellers, and distributors) and be accountable for driving renewals, expansions, and new business through those partners. You will manage a broad portfolio of partners and their associated customer bases, working closely with internal teams to ensure strong commercial execution and outcomes.
This role sits within a growing Channel segment where we are actively investing in partner‑led growth, evolving our engagement models, and building scalable, repeatable partner-led sales motions to support long‑term expansion.As part of a collaborative Account Management team, you will own revenue growth, retention, and pipeline management, operating with strong prioritization and operational discipline in a fully remote environment.
While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.
Responsibilities:
- Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact.
- Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner‑led new business.
- Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go‑to‑market strategies.
- Retain responsibility for the end‑customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner.
- Orchestrate partner‑led opportunities end‑to‑end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams.
- Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers.
- Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.
Required Skills:
- 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors).
- Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable revenue and retention outcomes.
- Proven ability to manage renewals, expansions, and complex deal cycles through channel partners
- Ability to balance partner ownership with responsibility for the end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority.
- A growth mindset; open to feedback, quick to adapt, and always looking to improve in a fast-evolving environment
- High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., Salesforce).
Nice-to-Haves:
- Exposure to partner enablement activities such as co‑selling, sales training, or joint go‑to‑market planning.
- Familiarity with subscription‑based SaaS models, including device‑ or usage‑based licensing.
Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC.
Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes.
Step 1: Initial Screen
A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work.
Step 2: Hiring Manager Interview
A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured.
Step 3: Scenario Project
Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy.
Step 4: Team Interview
A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers.
Step 5: Cross Functional and Leadership Conversations
This stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values.
Step 6: Final Conversation with Our CEO
As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and how we continue improving the lives of our customers and team members.
Our goal is to keep the process efficient and respectful of your time while ensuring both you and our team feel confident about the fit both technically and culturally.
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