Account Manager, Commercial

WHO WE ARE

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

The Account Manager is responsible for managing and growing a portfolio of existing and renewing clients following the onboarding process led by Sales. This role serves as the primary point of contact for clients & brokers, ensuring exceptional service delivery, strengthening client relationships, and identifying opportunities for retention and organic growth.

The ideal candidate is client-focused, commercially minded, and experienced in managing complex accounts while collaborating cross-functionally to deliver value.

Customer Relationship Management:

• Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.
• Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.
• Utilizes a consultative approach in determining the most effective coverage for a particular client’s need in administering pricing tools in preparation for bids. 
• Prices quotes with commercial and risk underwriters who will structure and decide commercial terms.
• Communicates client needs and demands to Coface.
• Delivers critical data to the client; translating key information into client needs.

Account Management:

• Acts as a central point of contact for the client and/or its intermediaries.
• Owns the renewal process for assigned client portfolio, including preparation, negotiation, and execution.
• Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs. Develops and executes cross-selling strategies to Coface’s existing clients
• Works proactively on renewals and addresses any potential risks/vulnerabilities in advance.
• Identifies weaknesses in the portfolio and comes up with solutions while ensuring client retention.
• Collaborates to ensure timely renewal of policies, confirms all contractual documentation and full compliance with company rules and external regulators.
• Identifies opportunities to grow business with existing clients.
• Coordinates with supporting staff members to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Services multiple clients concurrently, often meeting deadlines
• Documentation of client interactions in efforts to identify needs

Market Knowledge:

• Establishes and ensures credibility with clients by clearly articulating detailed current market conditions, and aligns with the Coface value proposition vs our competitors.

Communication:

• Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Develops, maintains and levers strong relationships with intermediaries in order to increase the client retention.

• Bachelor’s degree required.
• At least three (3) years of account management or sales experience in the commercial insurance industry.  
• Proficient with Microsoft Office Applications: Outlook, Word, Excel, PPT, CRM
• P&C Insurance license a plus, or ability to pass licensing course 60 days from hire date.
• Team player that is adaptable to changing risk appetites or market conditions  
• Possesses the ability to work cohesively with customers, brokers, sales agents, peers and managerial personnel.
• Solutions oriented mindset in efforts to achieving retention goals
• Ability to manage multiple accounts and priorities in a fast-paced environment
• High attention to detail and organizational capability
• Strong negotiation and influencing skills

What We Offer

• Flexible hybrid work model
• Career development in a global, inclusive environment
• Ongoing training and learning opportunities