Easy Apply
Easy Apply
The Account Manager will drive growth strategies for mid-market merchants, optimize program performance, manage relationships, and lead cross-functional collaborations.
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
What You'll Do:
- Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants
- Lead the growth and merchant relationship management strategy for each strategic relationship you manage
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth
- Perform quarterly business reviews with internal and external executive leadership
- Drive go-to-market strategies and adoption of new product features across your book of business
- Manage promotional strategy and marketing development budgets.
- Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
What We're Looking For:
- Bachelor’s degree with 2-5 years experience in a dynamic startup environment owning customer relationships
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
- You have a talent for breaking down complex problems and can translate high-level goals into relevant and actionable plans.
- In-depth understanding of value drivers in revenue share business models
- Experience collaborating with C-Level executives both internally and externally
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills in a fast-paced setting for individual and team success
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, deliverables, scope, and tasks, all aligned with team goals
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus
- Ability to manage and influence effectively through persuasion, negotiation, and consensus-building
- Ability to travel 20% to strategic client sites and other locations as needed
Expected Pay Range: $100,000 OTE (On Target Earnings)*
*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Extend CCPA HR Notice
Top Skills
Salesforce
Sfra
Shopify
Snowflake
Tableau
Similar Jobs
Healthtech • Software
The Revenue Operations Analyst at AcuityMD will track performance metrics, manage the sales process, oversee tech stack, support planning, and calculate compensation for commercial teams.
Top Skills:
GongGoogle SheetsGoogle SlidesHubspotLinkedInExcelSalesforceZohoZoominfo
Healthtech • Software
The Data Program Associate will manage data acquisition, partner with product teams, evaluate business cases, and enhance data quality using AI systems.
Top Skills:
AISpreadsheets
Healthtech • Software
As Solutions Engineer, you'll drive sales by providing technical expertise, demonstrating products, collaborating with sales team, and addressing customer needs.
Top Skills:
Business Intelligence ToolsCRMData AnalyticsData Visualization TechniquesEnterprise Saas ApplicationsHealthcare It Solutions
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
